Open to opportunities

Theodora Ndobongo

@theodorandobongo

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Dedicated professional with 16 years in customer service excellence.

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What I'm looking for

I am looking for a role that allows me to leverage my customer service expertise while fostering strategic partnerships in a collaborative environment.

I am a dynamic and dedicated professional with 16 years of experience in the service industry, specializing in delivering exceptional customer service and cultivating positive experiences for over 160 nationalities. My career has been marked by my ability to manage teams effectively, ensuring seamless service delivery even in high-pressure situations.

At Qatar Airways, I have excelled as a Cabin Senior, where I managed a team of over 10 crew members and maintained a friendly demeanor for up to 388 customers per flight. My proactive approach to anticipating client needs has resulted in receiving 81 compliments from customers, significantly boosting our overall performance review. I am eager to leverage my extensive service experience and interpersonal skills in a challenging account management role, focusing on building and maintaining strategic partnerships.

Experience

Work history, roles, and key accomplishments

Current

Cabin Senior

Current

Qatar Airways

Sep 2016 - Present (8 years 9 months)

Undertook pre-flight safety checks with 56 equipment per flight and managed a team of 10+ crew, ensuring seamless service delivery. Maintained a friendly demeanor for positive customer experience for up to 388 customers per flight, receiving 81 compliments that boosted overall performance review.

Customer Service Team Management Problem Solving Communication Sales Reporting Conflict Resolution

Cabin Lead

Fly Blue Crane

Aug 2015 - Aug 2016 (1 year)

Conducted cabin safety checks ensuring the safety of 120 passengers and led a team of 3 crew, also working independently as a single crew member. Managed service for 50 customers while enhancing customer experience and handled medical situations with advanced training in CPR and AED.

Cabin Safety Team Leadership Customer Service Reporting Problem Solving Communication

Cabin Attendant

South African Airlink

May 2009 - Jul 2015 (6 years 2 months)

Provided excellent in-flight service and ensured passenger comfort and safety. Adhered to all aviation regulations and company policies.

Customer Service In Flight Service Communication Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Cape Town

Course Completion, Small Business

Completed a course focused on the growth and management of small businesses, gaining insights into key strategies and practices for entrepreneurial success.