Gina Dimakatso M
@ginadimakatsom
Global operations specialist driving exceptional customer success and service.
QatarWhat I'm looking for
I am a polished global operations and customer success specialist with over seven years' experience delivering high-level service across multicultural, fast-paced environments. I excel at managing high-profile stakeholder relationships and orchestrating seamless operational delivery both remotely and on-site.
My background spans aviation, customer success, business development, and executive support; I have led multicultural teams, resolved 50+ high-pressure conflicts inflight, and increased client retention and acquisition through data-driven digital strategies. I combine diplomacy, crisis management, and strong remote-technology fluency to improve processes and customer outcomes.
I am committed to scalable client onboarding, operational excellence, and strategic communication—bringing a results-oriented, adaptable approach that consistently enhances team efficiency and guest satisfaction.
Experience
Work history, roles, and key accomplishments
Global Service Lead
Qatar Airways
Jan 2022 - Present (4 years 2 months)
Orchestrate inflight service for 300+ international passengers per flight ensuring 100% compliance with safety standards and lead multicultural cabin crews to resolve complex operational challenges and de-escalate 50+ high-pressure conflicts.
Customer Success Manager
Bhakosi Online
Jan 2020 - Jan 2022 (2 years)
Optimized remote support and CRM workflows to increase client retention 15% and executed digital marketing campaigns that grew customer acquisition by 20%, while scaling onboarding to reduce setup time by 25%.
Office Manager
Access Finance
Jan 2018 - Jan 2021 (3 years)
Supported four directors with complex schedules, data analysis, and confidential communications while acting as primary liaison with global partners and balancing remote and on-site administrative operations.
Education
Degrees, certifications, and relevant coursework
Zimbabwe Institution of Diplomacy
Diploma, International Relations & Diplomacy
Completed a Diploma in International Relations & Diplomacy focusing on diplomatic practice and international affairs.
International University of Management
Certificate, Marketing Management
Completed a Marketing Management program covering core marketing principles and strategic marketing practices.
Udemy
Certificate, Copywriting & Social Media Management
Completed online coursework in Copywriting & Social Media Management focused on content creation and digital engagement strategies.
Speciss College
Certificate, Executive Secretarial Studies
Completed Executive Secretarial Training covering executive support, office administration, and professional secretarial skills.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
Skills
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