Estefano Gimenez
@estefanogimenez
Experienced multilingual flight attendant and operations leader driving service excellence and operational efficiency.
QatarWhat I'm looking for
I am a multilingual aviation and operations professional currently serving as a cabin crew member at Qatar Airways, committed to passenger safety, comfort and five-star service delivery.
Previously I worked as a Back Office Leader at UTOPPIA and as a Back Office Analyst at REBA, where I supported fintech operations & process building, CRM systems & chatbot integration, and SLA implementation/monitoring to optimize workflows.
My hospitality background includes Reservation Agent and Front Desk Manager roles at Holiday Inn/Holiday Inn Express, where I managed room reservations, coordinated scheduling and supported front-office operations to ensure guest satisfaction.
I bring analytical attention to detail, empathetic collaborative leadership, adaptability in multicultural environments, and fluency in Spanish and English to roles that combine customer service, safety, and operational improvement.
Experience
Work history, roles, and key accomplishments
QACabin Crew
Qatar Airways
Aug 2023 - Present (2 years)
Maintain passenger safety and deliver personalized 5‑star service, conducting preflight safety checks and managing inflight emergencies and medical cases with composure. Collaborate with a multicultural team to ensure passenger wellbeing and regulatory compliance.
Back Office Leader
Utoppia
Mar 2022 - Jul 2023 (1 year 4 months)
Assisted the Head of Operations to build fintech operations and processes, implementing CRM and chatbot integrations and SLA monitoring to improve workflow efficiency. Collaborated with front office and analysts to align processes and optimize operational performance.
Back Office Analyst
Reba
Aug 2020 - Nov 2021 (1 year 3 months)
Managed claims and account reconciliation processes, reviewing transaction accuracy and ensuring correct processing and settlement. Implemented checks and documentation to maintain account integrity and support customer transactions.
Reservation Agent / Front Desk Manager
Holiday Inn / Holiday Inn Express
Feb 2017 - Jun 2020 (3 years 4 months)
Managed room reservations and guest communications with companies, guests, and agencies, resolving inquiries and ensuring high guest satisfaction. Coordinated scheduling for front desk and valet teams to maintain coverage and smooth front office operations.
Education
Degrees, certifications, and relevant coursework
Instituto Superior San Bartolome
Degree in English Translation, English Translation
2014 -
Pursuing a Degree in English Translation at Instituto Superior San Bartolome, commenced in 2014.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
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