Jasmine Ivy

I am a dedicated professional with extensive experience in customer service and regulatory compliance. My career began at AT&T, where I served as a Distribution Coordinator, managing a team of 12 employees to ensure maximum productivity in the shipping department. I was responsible for overseeing various shipping processes, including proactive control of shipments and maintaining accurate inventory records. My efforts contributed to achieving best-in-class on-time shipping for our customers.

Currently, I work as a Client Service Specialist at AT&T, where I address customer inquiries and resolve issues related to services, billing, and equipment. I pride myself on my ability to communicate effectively and maintain a thorough understanding of all company products and services. My role involves handling escalations and collaborating with various departments to ensure customer satisfaction. I am passionate about providing exceptional service and continuously improving processes to enhance the customer experience.