THEnew KelvinA
@thenewkelvina
I improve customer experiences and solve IT problems through responsive, practical support.
GhanaWhat I'm looking for
At Hopeline Institute Training & Business Development Hub, I assist call-in customers with questions and orders, resolve issues promptly, and provide clear guidance on billing, payments, and support policies.
Previously, I managed guest experiences, reservations, budgets, and events at PAMA Executive Lodge and Restaurant, using feedback to improve hotel operations and customer service ratings. I also ran a self-employed airport driving business, providing safe, reliable, and personalized transportation for international travelers, professionals, VIP clients, and tourists.
My technology background includes IT research, networking, and ICT support at Oikosnet Africa. I'm a tech-savvy, fast-learning problem-solver who enjoys sharing knowledge, motivating teams, and finding practical solutions.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Hopeline Institute Training & Business Development Hub
Jan 2023 - Present (3 years 7 months)
Assisted call-in customers with questions and orders, managed high call volume, and enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Hotel Manager
PAMA Executive Lodge and Restaurant
Oct 2021 - Dec 2022 (1 year 2 months)
Enhanced guest satisfaction by implementing personalized services, managed hotel reservations, and coordinated special events to ensure smooth execution.
Self Employed Driver
Kotoka International Airport
Feb 2021 - Oct 2021 (8 months)
Provided reliable and professional transportation services to passengers, managed all aspects of the driving business, and maintained high levels of professionalism.
IT Consultant
Oikosnet Africa
Jan 2011 - Jan 2013 (2 years)
Handled all IT research programs, networking, and other areas connected to Information, Communication and Technology.
Education
Degrees, certifications, and relevant coursework
Ghana-India Kofi Annan Center for Excellence
Digital Communication and Media/Multimedia
2024 - 2024
Pursued studies in Digital Communication and Media/Multimedia.
Institute of Business Management Ghana
Diploma of Education, Business Administration and Management
2015 - 2017
Earned a Diploma of Education in Business Administration and Management.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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