Open to opportunities

qwek Ayitey

@kelvinayitey

Message

I deliver empathetic remote customer support and practical IT troubleshooting across chat, email, and phone.

Ghana

Message

What I'm looking for

I'm seeking an international remote role where I can provide high-quality, empathetic customer support, resolve technical issues, and contribute across chat, email, and phone channels. I value asynchronous communication, global collaboration, and flexible time-zone work.

I've delivered end-to-end digital customer support for my independent fashion business, managing orders, shipping and returns issues, after-sales service, and client communication across chat, email, and social media.

At Hopeline Training and Business Institute, I served as the primary contact for high-volume customer inquiries by phone, email, and live chat. I resolved customer issues, maintained accurate database records, supported staff onboarding, and upheld First Contact Resolution standards while managing concurrent conversations.

Previously, I managed guest operations at PAMA Executive Lodge and Restaurant, supervised service staff, and resolved complex complaints under pressure. I also supported international travelers as a shuttle operator, coordinating real-time schedule and logistics changes.

My earlier work with OIKOSNET Africa involved technical support, system setup, and basic network troubleshooting. I'm remote-ready with a dedicated home-office setup and comfortable supporting customers across global time zones.

Experience

Work history, roles, and key accomplishments

Current

Founder & Operations Manager

Current

Independent Fashion Business

Jan 2025 - Present (1 year 7 months)

Delivered end-to-end digital customer support via chat, email, and social media, maintaining high response rates and customer satisfaction. Managed online inquiries, processed orders, resolved shipping/returns issues, and handled after-sales service independently.

Customer Support Live Chat Email Support Social Media Support Order Processing after sales services Digital Tools Remote Work

Customer Service Representative

Hopeline Training and Business Institute

Jan 2023 - Jan 2025 (2 years)

Served as primary point of contact for customer inquiries, handling high-volume interactions via phone, email, and live chat. Analyzed issues, provided tailored solutions, logged details, assisted in training new staff, and maintained high First Contact Resolution standards.

Customer Service Phone Support Email Support Live Chat CRM Data Entry Training First Contact Resolutions

Hotel Manager

PAMA Executive Lodge and Restaurant

Oct 2021 - Dec 2022 (1 year 2 months)

Managed front-line customer interactions and daily operations, resolving complex guest complaints promptly. Supervised service staff, set performance expectations, and optimized scheduling and resource allocation.

Customer Service Complaint Resolution Team Supervision Operations Management Scheduling

Shuttle Operator

Airport Taxi Shuttle Service

Feb 2021 - Oct 2021 (8 months)

Provided high-touch customer support to international travelers in time-sensitive situations, maintaining a calm demeanor. Managed real-time schedule adjustments and logistics through mobile communications.

Customer Support Time Management Logistics

IT Support & Network Consultant

OIKOSNET Africa

Jan 2011 - Jan 2013 (2 years)

Delivered technical support, system setup, and basic network troubleshooting to team members and external stakeholders. Diagnosed software and hardware issues, guiding non-technical users step-by-step through solutions.

IT Support Network Troubleshooting Setup Technical Support