Open to opportunities

themwani chirambo

@themwanichirambo

Message

Dynamic Operations Director with expertise in digital marketing strategies.

Zimbabwe

Message

What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges me to innovate.

I am a dynamic and results-driven Operations Director with over four years of experience in account management and client success, particularly within a UK B2B and B2C context. My journey has been marked by a promotion from Account Manager Director to Operations Director, showcasing my strong leadership and operational insight. I excel in managing SEO, PPC, social media, and lead generation projects, always with a focus on optimizing internal workflows and scaling operations effectively.

Throughout my career, I have demonstrated a commitment to driving high levels of client satisfaction and retention. I lead cross-functional teams, aligning strategic initiatives with business objectives to deliver measurable results across digital marketing functions. My proficiency in project management, performance tracking, and data-driven decision-making has been pivotal in achieving success in my roles. I am passionate about fostering a collaborative environment that encourages innovation and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Operations Director

Current

Pearl Lemon

Jan 2025 - Present (6 months)

Oversaw daily agency operations, ensuring smooth coordination between departments like SEO, PPC, Content, Design, and Sales to meet project deadlines and client expectations. Identified bottlenecks and implemented systems or automation tools to improve workflow efficiency, communication, and output quality.

Operations Management Workflow Optimization Performance Monitoring Recruitment

Client Relations Director & Account Management Director

Pearl Lemon

Jan 2023 - Present (2 years 6 months)

Managed client accounts, ensuring satisfaction and retention by providing tailored solutions and maintaining regular communication. Led SEO and PPC campaigns to improve visibility, traffic, and conversion rates for client projects.

Client Management Account Management SEO PPC Sales Performance Onboarding

Tournament Admin

African Cyber Gaming League

Jan 2023 - Present (2 years 6 months)

Oversaw online tournaments and managed administrative responsibilities. Ensured smooth execution of gaming events.

Tournament Administration Event Management Online Gaming Administrative Support Coordination

Freelance Web Designer

Freelance

Jan 2021 - Present (4 years 6 months)

Created and optimised WordPress websites using Elementor to enhance user experience and client visibility. Designed and executed social media campaigns, resulting in measurable engagement growth.

Web Design WordPress Elementor Campaigns Market Research User Experience

Project Manager (Scrum Master)

Helash Poultry & D and G Consulting Pty Ltd

Jan 2018 - Present (7 years 6 months)

Directed multiple projects, including marketing campaigns and operational workflows, to improve efficiency and profitability. Implemented SEO strategies for small business websites, improving search rankings and online presence.

Project Management Scrum Master Marketing Campaigns SEO Strategies Team Coordination Recruitment

Education

Degrees, certifications, and relevant coursework

Rhodes University

Bachelor of Arts Honours, Psychology

Focused on advanced topics in psychology, including research methods, social psychology, and developmental psychology. Developed strong analytical and critical thinking skills through rigorous academic coursework.

University of Pretoria

Bachelor of Arts Degree, Psychology

Concentrated on core areas of psychology, statistics, and research methods. Gained foundational knowledge in psychological theories and quantitative analysis techniques.