Open to opportunities

Nasra Munawar

@nasramunawar

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Operations manager driving data-led process improvements and client retention.

Zimbabwe

Message

What I'm looking for

I seek a role where I can streamline operations, implement scalable processes, and use data-driven reporting to improve retention and growth within a collaborative, founder-led or SMB environment.

I am an operations leader focused on optimizing workflows, reducing costs, and strengthening client retention for small and medium businesses. I build CRM systems, sales pipelines, and automated nurturing campaigns that drive predictable growth.

I design dashboards and reporting frameworks using Excel, Go High Level, and Notion to turn data into actionable insights for founders and leadership teams. I partner with leadership to identify inefficiencies, implement SOPs, and deploy scalable processes that improve efficiency and support long-term growth.

I have led outsourced support operations, recruitment and client success functions, and cross-functional projects that improved response times, customer satisfaction, and retention. I enjoy mentoring entrepreneurs and training teams on marketing automation and operational best practices.

Experience

Work history, roles, and key accomplishments

Recruitment & Client Success Manager

Octagon Talent Solutions

Managed recruitment and client success operations, built workflows and CRM processes to improve accountability, reduce churn risk, and support leadership with performance reporting.

CRM Recruitment Management Client Success ClickUp Performance Analysis Workflow Design

Operations & Strategy Partner

XpressLogix

Served as outsourcing partner to analyze business performance, close system gaps, and implement process improvements that increased efficiency and supported scalable growth.

Process Improvement Business Analysis SOPs Marketing Strategy

Operations Partner

Dorm Room Movers

Managed outsourced customer support operations, implemented SOPs and automation workflows that reduced response times and improved customer satisfaction and retention.

Zendesk SOP Development Workflows Customer Support Process Optimization Performance Metrics

Operations Manager

Digitizing Solutions

Led operations and client success for SMBs, building CRM systems, sales pipelines, and nurturing campaigns that improved client retention and streamlined lead generation processes.

Excel Notion CRM Sales Pipeline Dashboarding SOPs

Sales & Support Manager

Vestmap

Oversaw sales operations and CRM setup, implemented lead generation pipelines and retention strategies, and delivered reporting dashboards to support forecasting and performance analysis.

ClickUp CRM Lead Generation Forecasting Dashboards Sales Operations