Karl Moquist

Evaluated search results and provided actionable feedback to improve client search algorithms; led workshops to train new recruits and aligned guidelines with client needs.

Created strategy roadmaps to implement Athena and managed cross-department communication. Led CRM email and SMS campaigns to drive growth and engagement.

Promoted products and negotiated contracts to maximize revenue; prepared and delivered client presentations and closed deals while handling account complaints.

Generated sportsbook content, audited internal and cross-department performance, and trained new team members to streamline knowledge transfer.

Integrated responsible gaming into daily operations, delivered RG training across departments, and monitored player behavior to make risk-based decisions.

Assessed player behavior as a Responsible Gaming specialist, resolved customer complaints, and processed customer accounts while maintaining detailed records.

Managed company-wide logistics, executed quality assurance procedures, and provided inbound customer support to resolve issues efficiently.

Founded and led sales operations, trained new sales staff, managed quality assurance of sales processes, and drove partner outreach.

Ensured sales procedures met high standards, delivered quality training for sales staff, and managed the support team and company logistics.

Managed day-to-day store operations, provided technical support and inventory management, and trained new staff while advising customers.

Analyzed customer needs, pitched solutions, provided technical support, and managed inventory to meet sales targets.