Pradika-lee Murugan

I am a highly motivated and customer-centric customer service officer with extensive experience in providing exceptional service across various industries. My proven ability to resolve complex customer issues efficiently and effectively has allowed me to exceed expectations and build solid relationships with clients. I thrive in high-volume environments, handling inquiries via phone, email, and live chat while maintaining a positive and professional demeanor.

Throughout my career, I have worked in roles that required excellent communication and time management skills. At Barco Africa, I answered an average of 40 calls per day, addressing customer inquiries and resolving complaints professionally. My role involved preparing and processing purchase requisitions and maintaining accurate records of goods ordered and received. More recently, at Toysrus, I provided an elevated customer experience, ensuring customer satisfaction by addressing concerns and demonstrating empathy.