Open to opportunities

Thelma Odozor

@thelmaodozor

Message

I resolve customer inquiries and improve support workflows across e-commerce, CRM, and AI-assisted tools.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues, manage CRM and ticket workflows, use AI-assisted tools responsibly, and grow in a collaborative remote or fast-paced team.

I've supported customers at Akovil Ltd across the full e-commerce journey, from product inquiries and purchases to delivery coordination and post-purchase follow-up. I maintain accurate CRM records, manage multiple conversations, and guide customers toward clear, suitable solutions.

Previously, I supported bookings and customer relationships at Ziroclean UK, including cleaner allocation and post-service follow-up, and provided administrative coordination at Austlinks Energy Services Limited. I also build practical support workflows using HubSpot, Freshdesk, Zendesk, Intercom, and AI tools for ticket handling, knowledge-base content, automation, and escalation.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Akovil Ltd

Jun 2025 - Jul 2026 (1 year 1 month)

Handled customer conversations throughout the purchasing journey, responding to product, order, and service-related inquiries. Coordinated with delivery agents and customers to resolve delivery issues and maintained accurate customer records using CRM tools.

Customer Support CRM Google Sheets Problem Solving Multitasking