Chukwuemeka Aguocha
@chukwuemekaaguocha
Customer Support Specialist resolving customer complaints, managing CRM records, and improving service delivery across remote channels.
NigeriaWhat I'm looking for
I've spent over five years supporting customers through phone, email, live chat, and virtual communication, keeping responses prompt and customer experience steady. At Azvik LLC (USA), I handle customer inquiries and complaints using CRM systems, investigate root causes, and escalate complex cases while ensuring proper follow-up.
Before that, I managed accounts and built repeat-business relationships as a Sales Manager at Sunitol Hygiene Products and supported onboarding and complaint resolution as a Sales Supervisor at Zuby and Sons Nigeria Ltd. I also completed IT Support Training covering CRM, help desk applications, ticketing systems, email support, and remote collaboration fundamentals.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Azvik LLC
Jun 2025 - May 2026 (11 months)
Provided professional customer support through email, chat, and virtual communication channels. Managed customer information and interactions using CRM systems.
Sales Manager
Sunitol Hygiene Products
Sep 2023 - Feb 2025 (1 year 5 months)
Built long-term relationships with customers by providing timely assistance before and after sales. Addressed customer inquiries, complaints, and service requests professionally.
Sales Supervisor
Zuby and Sons Nigeria Ltd
Jan 2021 - Jul 2023 (2 years 6 months)
Responded promptly to customer inquiries through multiple communication channels. Assisted customers with product selection and order-related questions.
Education
Degrees, certifications, and relevant coursework
Federal College of Dental Technology and Therapy
Higher National Diploma, Dental Technology
Higher National Diploma in Dental Technology from the Federal College of Dental Technology and Therapy, Enugu.
Wisdom Comprehensive Secondary School
Senior Secondary School Certificate, General Studies
Senior Secondary School Certificate (WAEC) from Wisdom Comprehensive Secondary School, Enugu.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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