Open to opportunities

Thelma Benson

@thelmabenson

Message

I resolve customer issues and support sales across phone, email, chat, and remote teams.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or sales support role where I can resolve customer issues, manage relationships, coordinate orders, and contribute to a responsive team.

I've supported customers, quotations, orders, and after-sales service at Blackoak Resource Enterprise, helping clients find suitable products and solutions.

I manage inquiries, follow-ups, order status, payments, and transaction records while coordinating with suppliers and internal teams. My work focuses on responsive service, accurate communication, and customer retention.

Previously at Pemma General Service Limited, I resolved customer complaints, processed requests and orders, and escalated complex cases when needed. At Qualiserve Technologies Limited, I managed customer relationships from lead generation through post-sale support and maintained a structured sales pipeline.

I'm comfortable delivering remote support across EST, PST, and GMT using CRM tools, Google Workspace, Slack, Zoom, and Trello.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Blackoak Resource Enterprise

Jan 2023 - Present (3 years 9 months)

Manage customer inquiries, product requests, quotations, orders, and follow-ups to provide responsive client service. Support business development and sales activities by maintaining client relationships and identifying opportunities for repeat business.

Customer Support Sales Support CRM Order Processing Follow up Data Entry Reporting Customer Relationship Management

Customer Service Representative

Pemma General Service Limited

Jan 2021 - Dec 2023 (2 years 11 months)

Responded to customer inquiries via phone, email, and other communication channels, providing accurate and timely support. Resolved customer complaints and service issues efficiently while escalating complex cases when necessary.

Customer Support Issue Resolution CRM Data Entry Order Processing Follow up

Business Administration Manager

OnePort365

Jun 2020 - Aug 2020 (2 months)

Managed internal communications, scheduling, and reporting using Google Workspace. Coordinated vendor documentation and maintained accurate operational records.

Google Workspace Scheduling Reporting Vendor Management Administrative Support

Sales Executive

Qualiserve Technologies Limited

Jan 2015 - Dec 2019 (4 years 11 months)

Managed customer relationships from lead generation through post-sale support. Handled customer inquiries and resolved issues to improve satisfaction.

Sales Customer Relationship Management Lead Generation Customer Support Follow up