Andrea Hemmings
@andreahemmings
Experienced customer service professional skilled in teller operations and team leadership.
JamaicaWhat I'm looking for
I am an experienced customer service professional with over nine years of hands-on experience in customer engagement, issue resolution, and teller operations. I have managed daily customer interactions, supervised teller teams, and contributed to improving service procedures to maintain customer loyalty and satisfaction.
I am tech-savvy, adaptable, and committed to efficient, professional delivery of responsibilities, with certifications in customer service skills and a pursuit of a BSc. in Business Administration to further strengthen my business and leadership capabilities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Stoplight Wholesale
Jan 2022 - Jan 2025 (3 years)
Resolved customer inquiries and managed teller operations, improving service accuracy and satisfaction while providing leadership and support to front-line staff.
Customer Service Representative
Paper Gold Ltd
Jan 2015 - Jan 2021 (6 years)
Handled daily customer interactions and supervised a team of tellers, ensuring compliance with policies and maintaining customer loyalty and trust.
Education
Degrees, certifications, and relevant coursework
University of the Commonwealth Caribbean
Bachelor of Science, Business Administration
Pursuing a Bachelor of Science in Business Administration with coursework focused on business fundamentals and administration.
Denbigh High School
High School Diploma, Secondary Education
Completed secondary education at Denbigh High School, graduating in 2008.
Denbigh Primary School
Primary School Certificate, Primary Education
Completed primary education at Denbigh Primary School.
Availability
Location
JamaicaAuthorized to work in
Job categories
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