Silpa Sahoo
@silpasahoo
I resolve customer issues across chat, trading, security, and telecom support.
IndiaWhat I'm looking for
I've handled customer issues for Coinbase at Genpact, ADT at Teleperformance, Amazon's German chat process at Concentrix, and Vodafone UK chat support at FIS Global Services.
I've also supported Airtel on a contractual basis and worked with WILL Forum India in email marketing, marketing association, and corporate training programs. With a PGDM/MBA in HR and Marketing and a Diploma in Software Engineering, I bring adaptability, problem-solving, teamwork, and commitment in high-pressure customer-facing work.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
Genpact
Dec 2024 - Jan 2026 (1 year 1 month)
Handled multiple customer issues for Coinbase, a trading platform.
Customer Care Executive
Teleperformance
Feb 2024 - Oct 2024 (8 months)
Handled multiple customer issues for ADT, a security system provider in the USA.
Marketing Associate
WILL Forum India
Feb 2023 - Jul 2023 (5 months)
Handled different kinds of corporate training programs.
Chat Process Associate
Concentrix
Aug 2020 - Jan 2023 (2 years 5 months)
Worked on Amazon German chat process.
Chat Process Associate
FIS Global Services
Sep 2019 - Jun 2020 (9 months)
Worked on Vodafone UK chat process.
Customer Care Executive
Aegis
Feb 2018 - Sep 2019 (1 year 7 months)
Worked on contractual basis for Airtel WB circle.
Email Marketing Associate
WILL Forum India
Jan 2013 - Jan 2018 (5 years)
Worked in an email marketing profile.
Education
Degrees, certifications, and relevant coursework
NIIT
Diploma, Software Engineering
2009 - 2010
Completed Diploma in Software Engineering.
Christ College
Bachelor of Arts, Arts
Activities and societies: Active participation in Seminars and Cultural Programs.
Completed Bachelor of Arts degree.
Centre for Management & Development
Master of Business Administration, Human Resources
Pursued PGDM/MBA with specialization in HR (Major) and Marketing (Minor).
Kazibazar Govt Girls High School
Matriculation, General Studies
Completed matriculation.
Sailabala Women's College
Intermediate, General Studies
Completed intermediate studies.
Availability
Location
IndiaAuthorized to work in
Job categories
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