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Thao Pham

@thaopham3

Customer Operations & Sales Specialist at LABO DONG PHUONG, using AI tools and Canva for dental account outreach and marketing.

Vietnam

Message

What I'm looking for

I’m seeking a high-performing remote position in a global corporate environment.

At LABO DONG PHUONG, I planned outbound business expansion and contacted targeted dental accounts. I also used ChatGPT, Gemini, and Canva to create marketing materials and analyzed payment patterns to help secure overdue balances before delivery deadlines.

Across Concentrix, Lazada, and other sales and logistics roles, I supported merchant accounts, monitored operational KPIs and queues, and handled customer and delivery issues. I’m open to worldwide remote opportunities.

Experience

Work history, roles, and key accomplishments

B2B Sales & Accounts Receivable Specialist

Labo Dong Phuong

Aug 2024 - Jan 2026 (1 year 5 months)

Formulated outbound business expansion plans and initiated cold outreach to targeted dental accounts. Integrated Generative AI workflows and Canva to produce marketing materials, and mitigated credit risk by establishing a behavioral vetting model.

B2B Sales Cold Outreach Credit Risk Management Cash Flow Optimization Generative AI ChatGpt Gemini Canva Cross Functional Collaboration

B2B Sales Executive (Dental Operations)

TH Family Company

Dec 2023 - Jun 2024 (6 months)

Conducted systematic market mapping and data acquisition via digital channels to scale corporate client databases. Nurtured customer retention through personalized post-sale care and routine feedback loops.

Market Mapping Data Acquisition Customer Retention Post sale Support Feedback Management

Sales & Operations Manager (Dental Division)

Viet Tien Joint Stock Corporation

Sep 2022 - Dec 2023 (1 year 3 months)

Headed a dedicated corporate sales portfolio, overseeing pipeline management, commercial pricing strategies, and operational targets. Deployed risk-containment strategies to recover overdue balances while preserving partner relationships.

Sales Management Pipeline Management Pricing Strategy Risk Management Debt Recovery Partner Relationship Management

Subject Matter Expert (SME) - Lazada VKAM Project

Concentrix Vietnam

Jul 2021 - Mar 2022 (8 months)

Supervised frontline workflow efficiency, tracking delivery queues, backlogs, and team performance indicators. Partnered with team leaders to manage attendance and deliver process modifications to agents.

Workflow Management KPI Tracking SLA Management Quality Evaluation Team Leadership Process Improvement

Lazada Key Account Support Executive (VKAM)

Concentrix Vietnam

Nov 2019 - Jun 2021 (1 year 7 months)

Analyzed e-commerce merchant indicators and proposed commercial campaigns to boost seller revenue. Served as dedicated account counselor, resolving merchant operation friction and securing platform loyalty.

Key Account Management Ecommerce Merchant Support Campaign Management Customer Relationship Management

B2C Customer Service & Operations Executive

Giao Hang Tiet Kiem (GHTK)

Jul 2019 - Oct 2019 (3 months)

Managed end-to-end B2C customer service escalations, investigating logistics delivery failures and sorting regional shipping disputes. Audited merchant financial registries and cross-checked COD records to verify zero leakage.

Customer Service Escalation Management Logistics Dispute Resolution Financial Auditing COD Order Verification

Digital Client Advisor & Sales Representative

Online Cosmetics Firm (Mat Na Tuoi Xinh Lam Co I)

Jul 2018 - Mar 2019 (8 months)

Managed high-volume social commerce communication, aligning product specifications to customer profiles. Maintained meticulous retail transaction logs within internal CRM software for weekly revenue reporting.

Social Commerce Client Communication CRM Sales Revenue Reporting