Phemelo Motaung

Provided executive and operational support across a leadership group, coordinating calendars, meetings, inbox priorities, and time-sensitive workflows. Supported recruitment, contractor onboarding, contracting, licensing, compliance, commission reconciliation, payroll administration, and training coordination.

Supported out-of-hours customer operations for a UK emergency boiler and engineering service, managing high-volume customer requests and urgent operational coordination. Improved processes by approximately 65% in the first three months and handled peak volumes of about 60 calls per day.

Provided remote administrative, executive, and recruitment support for an international team serving US-based clients. Managed calendars, inboxes, candidate communication, interview scheduling, and CRM records.

Supported customer service and administrative operations in a high-volume international travel environment, coordinating customer communication and time-sensitive requests. Managed records, queries, and follow-ups with a focus on accuracy and service quality.

Pursuing a Bachelor of Business Administration, expected completion in 2026.

Completed a Diploma in Hospitality Management in 2022.