Thandiswa Hlatshwayo

I am a dedicated individual who puts my all into every task I undertake, ensuring that it is completed correctly and efficiently. My ability to relate easily with others allows me to work well in a team environment, while I am also capable of completing tasks independently. I believe that being part of your establishment will provide me with an opportunity to add value while growing professionally.

Throughout my career, I have gained valuable experience as a Call Centre Agent, managing large volumes of inbound and outbound calls while following communication scripts to handle various topics. I have built sustainable relationships with customers by going the extra mile and maintaining comprehensive records of all conversations in our call center database. My commitment to continuous improvement is evident as I frequently attend educational seminars to enhance my knowledge and performance.

In my recent role as an Effective Communication Advisor at Webhelp+Concentrix, I have honed my skills in answering customer queries, advising on services and products, and handling complaints. My strong communication skills, combined with my ability to work under pressure, have enabled me to meet personal and team targets consistently.