Nkosinathi Ntusi
@nkosinathintusi
I lead customer service teams, resolve escalations, and improve contact centre performance.
South AfricaWhat I'm looking for
I've supported customers and led contact centre teams at Concentrix, Dash BPO, Dial & Dine, and Nudebt Management. At Concentrix, I lead agents, monitor KPIs, manage escalations, and coach staff to improve quality and productivity.
I'm people-oriented and enjoy solving problems, helping customers have positive experiences, and supporting teams to reach their goals. My experience spans customer support, inbound and outbound interactions, sales upselling, client retention, training support, and account rehabilitation.
Experience
Work history, roles, and key accomplishments
Led and managed a team of agents, monitored KPIs, and drove performance targets. Handled escalations and coached staff to improve quality and productivity.
Education
Degrees, certifications, and relevant coursework
Alberton High School
National Senior Certificate, General
Completed National Senior Certificate at Alberton High School in 2020.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Nkosinathi ?
You can contact Nkosinathi and 90k+ other talented remote workers on Himalayas.
Message NkosinathiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
