LLLUNGI LEKHULENI
@lungilekhuleni
Dedicated call centre agent with strong customer service skills.
South AfricaWhat I'm looking for
I am a dedicated call centre agent with a proven track record in providing exceptional customer service. My experience spans various roles within the call centre environment, where I have honed my skills in managing customer inquiries, resolving complaints, and ensuring customer satisfaction. I thrive in fast-paced settings and am committed to maintaining high service standards.
Throughout my career, I have worked with reputable companies such as Merchants and ICONTACT, where I have consistently demonstrated my ability to research information, process orders, and document call details accurately. My proficiency in Microsoft Office and Google Suite, along with my experience in transcribing and translating qualitative research, further enhances my capabilities in delivering quality service.
Experience
Work history, roles, and key accomplishments
Contact Centre Agent
Core-iStore Contact Centre
Jun 2024 - Present (11 months)
Currently working as a Contact Centre Agent at Core-iStore, responsible for managing customer interactions, resolving issues, and providing product information.
Call Centre Agent
ICONTTACT Parameds Retrievals
Jan 2024 - Jun 2024 (5 months)
Worked as a Call Centre Agent for ICONTACT Parameds Retrievals, focusing on customer inquiries and providing necessary information while maintaining service standards.
Call Centre Agent
ICONTTACT NexGen
Jul 2023 - Jan 2024 (6 months)
Employed as a Call Centre Agent at ICONTACT NexGen, responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction.
Call Centre Agent
Merchants Cell C Retentions
Jan 2022 - Apr 2022 (3 months)
Served as a Call Centre Agent in the Retentions department, focusing on customer retention strategies, resolving customer issues, and providing product information.
Call Centre Agent
Merchants Cell C Customer Care
Mar 2021 - Jan 2022 (10 months)
Worked as a Call Centre Agent providing customer care services, maintaining high levels of customer service, managing and resolving complaints, and processing orders. Utilized available resources to research information and document call details according to standard procedures.
Education
Degrees, certifications, and relevant coursework
Forest High School
Matriculation Certificate, General Education
2015 - 2019
Completed Matric with a focus on various subjects, preparing for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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