I'm seeking a customer service, translator, Appointment setter, Virtual assistant Sales or interpreter role where I can apply strong communication skills, and diligence to support clients and ensure high-quality service.
Open to opportunities
Thaïlande Maurice
@thailandemaurice
I resolve customer, healthcare, sales, translation, and transcription needs accurately.
HaitiWhat I'm looking for
I've supported customers at Conduent, Arise, Evolent, Carenet, REV, and TransPerfect, handling debit-card, healthcare, sales, translation, and transcription needs with accuracy and care.
At Conduent, I managed inbound debit-card calls while meeting quality assurance, productivity, customer-satisfaction, privacy, and confidentiality requirements. In healthcare customer care roles at Evolent and Carenet, I helped members understand benefits, eligibility, claims, authorizations, coverage, copayments, and deductibles.
I've also responded to phone, chat, and email inquiries, recommended products, processed orders, documented interactions, and resolved concerns in fast-paced environments.
As a translator, interpreter, and medical transcriptionist, I use English, French, Spanish, and Korean to support clients and produce accurate written documentation. I'm eager to take on new challenges, adapt to evolving policies, and deliver high-quality service.
Experience
Work history, roles, and key accomplishments
Answered inbound calls to manage concerns about debit card information for cardholders' benefits. Managed customer calls efficiently in a fast-paced call center environment while ensuring compliance with privacy regulations.
AR
Sales Representative
Arise
Apr 2022 - Nov 2023 (1 year 7 months)
Responded to customer inquiries via phone, chat, or email, recommended products and services, processed sales transactions, and resolved customer concerns while meeting performance metrics.
EV
Customer Care Representative
Evolent
Mar 2021 - Mar 2022 (1 year)
Assisted members with benefits, eligibility, claims, and authorizations, researched and resolved concerns, documented interactions, and collaborated with internal teams while maintaining confidentiality.
RE
Medical Transcriptionist
Rev
Dec 2020 - Feb 2021 (2 months)
Listened to and transcribed recorded dictation into memos, letters, and other business documents, and identified inconsistencies for review.
TR
Translator and Interpreter
TransPerfect
Feb 2019 - Nov 2020 (1 year 9 months)
Translated and interpreted for business clients, foreigners, and online clients in English, Spanish, and Korean, and maintained relationships with external vendors and suppliers.
CA
Customer Care Representative
CareNet
Jan 2018 - Jan 2019 (1 year)
Assisted members with health insurance coverage, benefits, and eligibility, explained policy details, investigated and resolved concerns, and maintained accurate records while meeting performance metrics.
Education
Degrees, certifications, and relevant coursework
Brigham Young University
Bachelor's Degree, Business Administration
2023 -
Pursuing a Bachelor's Degree in Business Administration, gaining knowledge in business principles and management practices.
IS
Institution Saint-François de Sales
High School Diploma, General Studies
2018 - 2022
Completed high school education with a focus on public communication, earning a Certificate of Excellence in Public Communication.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
HaitiAuthorized to work in
Salary expectations
1k-1k USD
Social media
Job categories
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