Marie Sainvil
@mariesainvil
Dedicated customer service representative with strong communication skills.
HaitiWhat I'm looking for
I am a dedicated customer service representative with extensive experience in managing client relationships and enhancing operational efficiency. My recent role as a Registration Specialist at Public Partnership LLC allowed me to streamline the registration process, reducing onboarding time by 40% for new clients while maintaining a 98% accuracy rate in patient registration. I take pride in my ability to manage data entry and documentation verification for over 300 new accounts monthly, ensuring that all participants have the necessary information to navigate the CDPAP program effectively.
Throughout my career, I have developed a strong foundation in customer support and service, having worked with various organizations such as Maximus and Aerotek. My experience includes handling high volumes of calls, assisting clients with enrollment processes, and maintaining professional relationships with county staff and clients. I am fluent in Haitian Creole and French, which enhances my ability to communicate effectively with diverse populations. I am passionate about providing exceptional service and continuously seek opportunities to improve processes and client satisfaction.
Experience
Work history, roles, and key accomplishments
Registration Specialist
Public Partnership LLC
Jan 2025 - Present (6 months)
Enhanced the registration process, reducing onboarding time by 40% for new clients. Managed patient registration for over 100 patients daily with a 98% accuracy rate, and maintained client data entry and documentation verification for over 300 new accounts monthly.
Inquiry Representative
Pru Tech Solutions
Aug 2024 - Dec 2024 (4 months)
Provided comprehensive customer support, handling phone calls and performing accurate data entry. Supported staff by writing correspondence to respondents and informing them of their violation status.
Customer Service Representative
Maximus
Aug 2019 - May 2023 (3 years 9 months)
Assisted clients with enrollment, transfer, and disenrollment processes, maintaining professional relationships with HRA/LDSS county staff and clients. Supported Call Center Operations and other departments to meet business needs.
Customer Service Representative
Aerotek
Feb 2019 - Aug 2019 (6 months)
Answered a high volume of calls in a call center, assisting customers with scheduling service calls and estimate appointments. Documented all inquiries, requests, resolutions, and follow-up tasks.
Customer Service
Sogebank
Sep 2013 - Jan 2017 (3 years 4 months)
Maintained a positive and professional attitude toward customers, responding promptly to inquiries and resolving complaints. Processed orders, forms, applications, and requests while keeping accurate records of customer interactions.
Education
Degrees, certifications, and relevant coursework
Centre de formation Classique
High school diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed strong academic skills and prepared for further studies.
Modern School
Diploma, Business Administration
Studied Business Administration, focusing on key principles of management and operations. Gained practical skills in business processes and administrative tasks.
Tech stack
Software and tools used professionally
Availability
Location
HaitiAuthorized to work in
Job categories
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