Gregory Magloire
@gregorymagloire
I deliver multilingual customer care, healthcare support, scheduling, and translation across high-volume remote operations.
HaitiWhat I'm looking for
I've supported high-volume customer care operations across phone, live chat, email, scheduling, billing, and reservation workflows. I work fluently in French, Haitian Kreyòl, and English, with conversational Spanish.
I've handled sensitive healthcare calls, appointment pipelines, B2C leads, and English-to-Haitian Kreyòl translation and localization. I bring culturally accurate communication, confidentiality, rapid triage, and dependable resolution support to remote teams.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Long-Term Dedicated Remote Operations
Nov 2024 - Apr 2026 (1 year 5 months)
Managed high-volume inbound and outbound phone support in English and Haitian Kreyòl, handling data synchronization and billing escalations.
Haitian Kreyòl Translator & Interpreter
Contract Localization & Translation Services
Aug 2023 - Jun 2025 (1 year 10 months)
Produced contextually accurate translations and localization mapping from English to Haitian Kreyòl, aligning with client sprint milestones and corporate guidelines.
Health Care Call Center Representative
Specialized Medical Care Support
May 2023 - Sep 2024 (1 year 4 months)
Handled high-volume multi-line phone calls in a sensitive patient environment, adhering to data security and confidentiality guidelines.
Bilingual Virtual Assistant
Customer Care & Appointment Setter
Aug 2023 - Jan 2024 (5 months)
Oversaw scheduling ecosystems, B2C lead pipelines, and calendar workflows across European and North American time zones.
Virtual Commercial Assistant
Corporate Email Communications Triage
Jun 2023 - Sep 2023 (3 months)
Authored, categorized, and answered professional corporate outreach and consumer emails in native French.
Booking Specialist & Telephone Support Rep
Long-Term Engagement Contracts
Aug 2021 - Jan 2023 (1 year 5 months)
Managed enterprise reservation modifications, billing reconciliations, and critical platform dispute inquiries.
Live Chat Operator
Omni-Channel Customer Experience Support
May 2022 - Sep 2022 (4 months)
Maintained multi-user concurrent live digital chat interactions, providing real-time resolutions in English and Spanish.
Education
Degrees, certifications, and relevant coursework
Coursera
Professional Certificate, Project Management
Completed a professional certificate in project management through Coursera online learning.
Availability
Location
HaitiAuthorized to work in
Salary expectations
Job categories
Skills
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