Looking for a job

Tharaka Malwaththa

@tharakamalwaththa

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Systems and security engineer specializing in cloud, infrastructure, and IT operations.

Canada

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What I'm looking for

I seek a role focused on cloud and infrastructure operations where I can strengthen security, reduce downtime, mentor teams, and improve IT processes.

I am a systems and security engineer with hands-on experience resolving hardware and software issues, maintaining server and storage solutions, and supporting Microsoft 365 and Azure AD environments. I improved system uptime, achieved high first-contact resolution rates, developed troubleshooting documentation, and trained new hires to reduce onboarding time.

I hold a postgraduate certificate in DevOps for Cloud Computing and a BSc (Hons) in Computer Networks, and I maintain certifications including CompTIA Server+ and Azure fundamentals. I seek roles where I can apply cloud and virtualization expertise, strengthen security posture, and streamline IT operations to minimize downtime and improve user experience.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Shoppers Drug Mart

Jan 2025 - Present (1 year 2 months)

Manage day‑to‑day high‑volume retail operations, staff scheduling and training to maintain service standards and improve performance through sales and customer behavior analysis.

retail management Scheduling Customer Service Training Operational Analysis Inventory Control Performance Metrics

Systems and Security Engineer

Connex Information Technologies

Dec 2020 - Dec 2022 (2 years)

Resolved 20+ hardware/software issues monthly and implemented patch management that contributed to a 10% reduction in system downtime; maintained server, storage, network and Wi‑Fi infrastructure to help ensure 99% uptime and achieved an 85% first‑contact resolution rate.

Technical Support Microsoft 365 Azure AD Patch Management VMWare Networking