Thaddeus Hale

Analyzed a variety of web search engines and created qualitative data to determine the relevance of results. Served as an expert on web, video, and digital search trends, providing recommendations for optimizing search engine results.

Booked hotel, motel, and resort reservations for travelers, consistently meeting sales target metrics of 20% conversion and an average revenue of $10 commission per reservation. Assisted various groups, including wedding parties, resort getaways, and general group travel.

Maintained licenses as a Property & Casualty Insurance Agent in 34 states and was appointed by 20 carriers. Generated 15-20 sales each week with a consistent 10% conversion rate, and successfully cross-sold additional products and roadside assistance.

Oversaw all internal IT systems within the company, managing four direct reports who were responsible for four internal departments. Managed a $2 million budget for new equipment and personnel, ensuring all departments consistently met Service Level Agreement metrics.

Managed a Verizon Wireless authorized retailer store, overseeing four employees. Consistently maintained or exceeded store goals for new and upgraded phone lines, other mobile products, and Verizon FIOS cable services.

Studied Business Administration, focusing on core business principles and management practices. Gained knowledge in areas such as finance, marketing, and operations.