Kaylee Dutoit

I’m a resilient, results-driven sales professional with over 7 years of experience in high-volume contact center environments. I’m licensed in personal lines insurance and recognized for top-tier performance, training, and leadership at Farmers Insurance, with a proven record of exceeding sales goals.

I build personalized insurance plans through consultative selling, policy education, and needs analysis—maintaining consistently high QA call scores and client satisfaction. I also trained and mentored 60+ new hires across five POD classes, provided daily coaching on the sales floor, and stepped in as interim supervisor during leadership absences.

My background includes account management and sales in the travel space, plus Tier 1 technical support where I excelled in call handling time, first-call resolution, and customer feedback. I combine CRM and call center systems experience (Salesforce, Genesys) with remote work excellence and adaptability in changing environments.