Danika Killingsworth

Discusses life insurance coverage options, premiums, and policy features with prospective clients. Conducts client consultations and manages follow-up and sales activity independently.

Troubleshot iPhone, iPad, iPod, and Mac device and service issues remotely; guided customers through password, passcode, and account recovery processes. Handled Media Services billing inquiries, purchases, subscriptions, and payment-related concerns. Advanced to Senior Advisor, serving as a higher-level escalation resource for complex technical, account, and billing situations.

Shopped customer orders at Instacart partner stores, verified requested items, and delivered purchases to customer addresses.

Traveled to participating stores, selected items ordered through the Shipt platform, and delivered orders to customers.

Marketed DIRECTV and AT&T telecommunications services throughout a large central Texas region to residential and business customers. Visited prospective customers to explain available services, including fiber internet and television options, and support new service sales. Managed and led a team of five sales representatives.

Supported customer purchases and rental accounts, including account credit management and merchandise recovery. Coordinated inventory transfers between locations, including travel to stores several hours away to obtain requested merchandise. Loaded, transported, delivered, and installed furniture and appliances in customers' homes.

Processed Affordable Care Act (Obamacare) healthcare applications and reviewed submitted information for inconsistencies. Identified applications requiring correction or further review to support accurate processing.

Handled customers considering cancellation, identified service or account concerns, and worked to retain their business. Resolved billing inquiries, explained service options, and provided technical troubleshooting and de-escalation.

Managed mall kiosk retail operations selling sunglasses, accessories, and body jewelry. Assisted customers, ordered merchandise from vendors, and managed accounts and inventory.

Completed the Phlebotomy Program at Great Plains Technology from October 2016 to January 2017.

Studied General Studies at Missouri Southern State University from 2008 to 2009.

Earned a High School Diploma from Webb City High School in 2007.