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Abigail Aderi

@abigailaderi

Customer Service Agent at Spirit Airlines (CCI Kenya), handling bookings and resolving passenger concerns with over 92% customer satisfaction.

Kenya

Message

At Spirit Airlines (CCI Kenya), I handled passenger inquiries and complaints through calls and emails, earning a customer satisfaction rating of over 92%. I also processed bookings, changes, and cancellations using Sky Speed and Amadeus, and assisted with training new team members.

As a Class Teacher at Juja Preparatory and Senior Schools, I supported students through personalized and small-group assistance, interactive learning, and classroom management. I’m pursuing a Bachelor of Education at Kenyatta University, and I founded Abbie's Kitchen.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Spirit Airlines (CCI Kenya)

Jun 2023 - Apr 2026 (2 years 10 months)

Provided exceptional customer service during check-in, boarding, and arrival, resolving inquiries and complaints with a 92% satisfaction rating. Managed ticketing and reservations using SkySpeed and Amadeus, and assisted in training new team members.

Customer Service Communication Skills Problem Solving Amadeus Sky Speed De escalation Training Ticketing Systems

Class Teacher

Juja Preparatory and Senior Schools

Feb 2023 - Aug 2023 (6 months)

Enhanced teaching by setting up visual aids and engaging displays, fostering interactive learning, and managing classroom activities. Conducted assessments and provided personalized support to help students achieve learning objectives.

Lesson Planning Classroom Management Student Assessment Interactive Learning Communication Skills Adaptability

Administration Assistant

Apparel

Apr 2022 - Jan 2023 (9 months)

Managed a multi-line phone system, routed calls, and welcomed visitors, creating a positive first impression. Handled stock management, provided product guidance to parents, and delivered technical support to enhance office productivity.

Phone Systems Customer Service Inventory Management Technical Support Communication Skills Troubleshooting

Volunteer Teacher

SAIDE – Nairobi Primary School

May 2021 - Jul 2021 (2 months)

Supervised students during recess, supported learning through personalized assistance, and collaborated with teachers on classroom management. Set up teaching aids, assessed assignments, and managed attendance records.

Classroom Management Student Support Lesson Planning Assessments Communication Skills Collaboration