Collins okoth

Overhauled the preflight checking system by introducing "Constant Check" to maintain cabin area throughout flights. Successfully secured passengers during a midair storm and introduced humorous preflight safety instructions that increased company interest. Streamlined inflight catering services by ensuring thorough preflight checks for sufficient supplies on long flights.

Served visitors by greeting, welcoming, and directing them appropriately, ensuring adherence to company guidelines. Notified company personnel of visitor arrivals, monitored log books, and issued visitor badges. Demonstrated skill in interpreting complicated architectural and mechanical blueprints and schematic drawings.

Engaged in "teaching" AI by feeding it data to analyze various situations, focusing on image and 3D environment analysis. Drew boxes around objects for AI identification and performed categorization tasks. Contributed to the development of AI systems for delivery bots and self-driving cars.

Answered client queries via phone, mail, and text messages, updating customer details in CRM software according to guidelines. Achieved set targets and acted as a company selling point by offering excellent customer care and promoting new products. Identified customer issues, reported feedback, and completed call logs and reports.

Greeted passengers, assisted with seating, and provided special attention to those needing it, such as the elderly or disabled. Administered first aid, managed emergencies, and demonstrated safety procedures. Handled in-flight sales, supplied entertainment, and produced written flight reports.

Assisted passengers with self-service check-in kiosks, verified documentation, and issued boarding passes. Managed baggage processing and supported passengers with special requirements, including unaccompanied minors and those needing wheelchair assistance. Directed passengers through customs and immigration, made public address announcements, and operated airline-specific software.

Conducted needs assessments for orphaned and vulnerable children (OVC), making referrals and following up through home and school visits. Led the distribution of relief services to children in need and advised on social issues affecting child health. Ensured effective communication between children and sponsors through reports and correspondence.

Handled inbound customer calls and emails, providing friendly and efficient support while demonstrating strong active listening skills to understand customer needs. Utilized CRM tools to document customer interactions and track issue resolution. Participated in team meetings and training sessions to continuously improve customer service skills.

Provided real-time customer support and technical assistance through live chat channels, demonstrating exceptional problem-solving skills to quickly resolve inquiries. Maintained a positive and professional demeanor, ensuring high customer satisfaction. Collaborated with cross-functional teams to escalate complex issues and consistently met or exceeded key performance indicators.

Studied responsive web design, HTML, and Python programming. Focused on Python's design philosophy emphasizing code readability and its object-oriented approach, aiming to write clear, logical code for various projects.

Completed the Google Digital Skills for Africa program, focusing on the fundamentals of digital marketing. Gained knowledge and skills to help grow businesses and careers in the digital landscape.

Completed comprehensive training for airline cabin crew, covering essential safety and emergency procedures, aviation security, and basic life support. Developed skills in inflight services, airside safety, customer service, grooming, and crew coordination.

Acquired expertise in airline customer care and experience, analyzing the airport environment, terminal services, and passenger needs. Focused on maximizing communication, utilizing social media for e-services, and effectively managing feedback and interactions.

Undertook comprehensive computer training, gaining proficiency in Microsoft Office Suite applications including Word, Excel, Access, PowerPoint, and Publisher. Developed skills in computerized speed typing, internet and email concepts, and software installation.

Activities and societies: Captain of athletics

Completed secondary education, earning a Certificate of Secondary Education. Actively participated in sports, serving as the captain of the athletics team.

Completed primary education, earning a Certificate of Primary Education. Focused on foundational academic subjects during this period.