Open to opportunities

Terra Grimes

@terragrimes

Quality Assurance Tester specializing in test plans, root-cause analysis, and cross-functional collaboration to improve game product quality.

United States

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What I'm looking for

I’m looking for a QA role where I can build test plans and run thorough UAT, analyze issues with root-cause discipline, and collaborate cross-functionally to prevent game-breaking bugs before players experience them.

I’m a Quality Assurance Tester focused on shipping high-quality updates through clear test planning, careful documentation, and disciplined root-cause analysis. At Twin Atlas, I developed comprehensive test plans and test cases, then ran thorough internal QA checks on game updates, mechanics, and previously reported issues to uphold quality standards.

I direct QA checks in group settings to ensure issues replicate reliably and that documentation is accurate and actionable. I also investigate issues based on player and community feedback, providing detailed, concise feedback on what updates are meeting—or missing—project expectations, and I collaborate with the Director of QA, Development, and Project Management to catch potential game-breaking problems early.

Beyond QA, I’ve built a strong operations-and-feedback mindset through roles that required structured problem solving and follow-through. As a Supplier Performance Manager at API Technologies Corp., I handled supplier and contract issues, gathered insights from hotels and ground transportation providers, coordinated with airlines, and developed a tracking system with metrics to improve resolution using flight dates, crew numbers, and related data.

Earlier experience strengthened my customer focus and leadership. I served as a Front Desk Agent/Night Auditor and manager on duty, handling complaints, audits, cash transactions, and multi-system workflows to keep operations running smoothly, and I’ve also managed scheduling and sales performance in roles like Account Manager and Assistant Store Manager—always optimizing for clarity, accuracy, and dependable results.

Experience

Work history, roles, and key accomplishments

Quality Assurance Tester

Twin Atlas

Jun 2025 - Apr 2026 (10 months)

Developed comprehensive test plans and test cases from project requirements, and executed internal QA checks on game updates, mechanics, and reported issues. Directed group QA investigations to replicate issues, provided detailed feedback, and collaborated with QA leadership and cross-functional teams to identify potential game-breaking problems before release.

Test Planning Test Case Development Quality Assurance Testing Root Cause Analysis User Acceptance Testing Regression Testing Cross Functional Collaboration Agile Methodologies

Supplier Performance Manager

API Technologies Corp.

May 2024 - Oct 2024 (5 months)

Managed supplier-related issues for crew layovers, gathering feedback from hotels and ground transportation and using it to identify root causes. Verified contract compliance, adjusted terms as requirements changed, developed a tracking system with metrics, and coordinated meetings to improve communication and resolution with airlines, hotels, and ground transportation.

Supplier Coordination Root Cause Analysis Metrics Stakeholder Management Document Verification

Front Desk Agent and Night Auditor

Fairfield Inn & Suites

Nov 2021 - May 2024 (2 years 6 months)

Handled guest check-in/out, managed room card systems, and processed cash and debit/credit transactions while addressing complaints with integrity. Served as manager on duty, ran daily audit documentation (audit packet, call logs, deposits), resolved missing or incorrect data, and maintained front desk readiness and stock for a seamless guest experience.

Cash Handling Card Processing Audit Packet Preparation Customer Service Inventory Management Guest check in out

Office Manager

Lake Hickory Haunts

Sep 2013 - Sep 2022 (9 years)

Managed seasonal/event operations including social media marketing, coordinating with a team to create and post ads on Facebook, Instagram, and Twitter to promote character-themed events. Oversaw scene setup and event safety (costumes, makeup, lighting, sound), coordinated on-site communication, and supported operations with daily logistics and readiness for guests.

Social Media Marketing Event Promotion Team Coordination Event Operations Management Safety Procedures Costume And Makeup Coordination

Account Manager

A-1 Pest Control, Inc.

Oct 2019 - May 2021 (1 year 7 months)

Managed multiple technician schedules at once across several North Carolina areas, coordinating additional locations based on client inquiries to improve service availability. Scheduled and optimized technician territories using PestPac with integrations (Zillow and Google), while providing phone-based client support and five-star customer service.

Scheduling Workforce Planning Phone Support Customer Service Data Entry Operational Coordination

Assistant Store Manager

AT&T

Feb 2018 - Oct 2019 (1 year 8 months)

Led mobile and service sales activities, achieving a monthly quota of 25 upgrades, 10 new lines/accounts, and 3 Direct TV sales. Activated and sold AT&T phones while maintaining standard operating procedures and executing organized phone activations and sales workflows.

DirectTV Sales Sales Leadership Retail Operations Quota Management Customer Service Process Compliance Phone Troubleshooting Basics Phone Knowledge (IOS Android)