Isreal Mccarroll

Provided IT support, including password resets, file sharing, and hardware troubleshooting. Managed network configurations, POS systems, and mobile device software.

Provided exceptional guest services on the family floor, including the arcade and bowling alley. Assisted guests with inquiries and ensured a positive experience.

Led internal and external QA teams, ensuring high-quality gaming products and optimizing team efficiency. Managed resource allocation for various game projects and approved employee timecards.

Managed in-house and outsourced QA teams, overseeing QA Leads and testers. Expanded the QA team through hiring and ensured active QA participation in all relevant meetings.

Led QA efforts for annual iterations of first-party titles, including Tap Sports Baseball and Deer Hunter. Served as the QA Hiring Manager, responsible for interviewing, hiring, and training new QA team members.

Helped spearhead the expansion of the QA department, recruiting and training over a dozen testers. Conducted web testing for Facebook and Myspace games, as well as mobile and authentication platforms.

Conducted quality assurance testing for third-party video games with multiplayer features. Led and co-led teams of QA members in a network environment, advising on bugs and coordinating test processes.

Completed a program focused on computer installation and repair. Gained practical skills in troubleshooting, maintaining, and setting up computer systems.