At Hilton, I supported QA and UAT validation across property management systems, Salesforce CRM, POS, and reservation workflows. I also checked payment, checkout, refund, and rewards data using SQL.
At Deloitte, I validated integrated eligibility workflows for programs including SNAP, TANF, and Medicaid. I prepared test scenarios and records, executed manual testing, and tracked defects through release readiness.
At T-Mobile, I tested telecom workflows including port-ins, promotions, POS, APIs, and switch-control flows. I used SQL, Splunk, and API Explorer to investigate test results and verify fixes.
Earlier, I supported Salesforce QA for Fannie Mae mortgage-finance applications through Accenture Federal and tested the Arkansas DHHS Integrated Eligibility System at Deloitte, including Medicaid/MMIS claims and benefits workflows.
