Open to opportunities

amber zeeshan

@amberzeeshan

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Experienced Quality Assurance Analyst with a focus on software quality.

United States

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What I'm looking for

I am seeking a collaborative environment that values quality and innovation, with opportunities for growth.

I am an experienced Quality Assurance professional with a strong background in manual testing and expertise across all stages of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). My proficiency in tools such as JIRA, TFS, and Quality Center ALM allows me to excel in test planning, test case creation, execution, defect tracking, and bug reporting. I thrive in Agile environments and have a proven track record of delivering high-quality software through meticulous testing practices.

Throughout my career, I have developed comprehensive test plans and executed various testing efforts, including User Acceptance Testing (UAT), Regression Testing, and Performance Testing. My experience spans multiple industries, including healthcare and finance, where I have collaborated with cross-functional teams to ensure product quality and alignment with business objectives. I am passionate about continuous improvement and enjoy contributing to product design by identifying potential issues early in the development process.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

FEMA, Federal Emergency Management Agency

Jun 2024 - Present (11 months)

Designed and developed comprehensive testing for all systems and modifications, ensuring thorough coverage and quality. Documented defects clearly and collaborated with the team to drive resolution and continuous improvement.

Test Planning Test Systems Quality Assurance Collaboration Agile Methodologies

Software QA Consultant

Corebridge Financial/American Insurance Services

Jan 2024 - Present (1 year 4 months)

Performed comprehensive testing within Agile and Scrum environments, managing sprint development processes and ensuring seamless integration testing. Conducted exploratory testing to gain in-depth insights into product features and identify potential areas for improvement.

Agile Scrum Exploratory testing TFS SQL Queries API Testing .NET

QA Software Tester

Arkansas Blue Cross Blue Shield

Aug 2022 - Present (2 years 9 months)

Created test plans, scripts, and test cases for in-depth testing, verification, and documentation of system changes and enhancements. Provided detailed documentation of system errors with explanations, expected results, and examples for resolution.

Test Plans Test Case Documentation System Error Documentation XML JSON Salesforce

Quality Analyst

State of Maryland

Nov 2021 - Present (3 years 6 months)

Implemented test plans and strategies to manage and maintain a smooth childcare assistance and scholarship program platform. Executed manual test cases and tracked defects using Octane.

Test Plans Manual Testing Octane Data Integration Agile

Quality Assurance Analyst

Chicago Department of Public Health

Dec 2020 - Present (4 years 5 months)

Conducted case interviews and contact tracing for individuals diagnosed with COVID, gathering disease information and assessing symptomatology. Assisted individuals with needs that might compromise self-isolation and referred them to supportive services.

Case Interviews Contact Tracing Data Collection Salesforce Twilio

Contact Tracer and Case Investigation Specialist

DuPage County Health Department

Oct 2020 - Present (4 years 7 months)

Conducted case interviews and contact tracing for individuals diagnosed with COVID, gathering disease information and assessing symptomatology. Guided individuals on self-isolation and assessed needs that might compromise successful self-isolation.

Case Interviews Contact Tracing Data Collection

Quality Analyst

DataCubes (Convr)

Oct 2019 - Present (5 years 7 months)

Processed submission of unstructured data using machine-learning models pre-trained on insurance documents. Reviewed product output leveraging analytical and data entry skills to find missing information and resolve quality issues.

Machine Learning Data Analysis Data Entry Quality Assurance Microsoft Excel

QA Analyst

Trustmark

Aug 2019 - Present (5 years 9 months)

Analyzed data to improve the organization's supply chain and reported to management. Participated in a full Agile project life cycle, applying best Quality Assurance practices for functional and regression testing of new features.