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@amberzeeshan
Experienced Quality Assurance Analyst with a focus on software quality.
I am an experienced Quality Assurance professional with a strong background in manual testing and expertise across all stages of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). My proficiency in tools such as JIRA, TFS, and Quality Center ALM allows me to excel in test planning, test case creation, execution, defect tracking, and bug reporting. I thrive in Agile environments and have a proven track record of delivering high-quality software through meticulous testing practices.
Throughout my career, I have developed comprehensive test plans and executed various testing efforts, including User Acceptance Testing (UAT), Regression Testing, and Performance Testing. My experience spans multiple industries, including healthcare and finance, where I have collaborated with cross-functional teams to ensure product quality and alignment with business objectives. I am passionate about continuous improvement and enjoy contributing to product design by identifying potential issues early in the development process.
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Work history, roles, and key accomplishments
FEMA, Federal Emergency Management Agency
Jun 2024 - Present (1 year 5 months)
Designed and developed comprehensive testing for all systems and modifications, ensuring thorough coverage and quality. Documented defects clearly and collaborated with the team to drive resolution and continuous improvement.
Corebridge Financial/American Insurance Services
Jan 2024 - Present (1 year 10 months)
Performed comprehensive testing within Agile and Scrum environments, managing sprint development processes and ensuring seamless integration testing. Conducted exploratory testing to gain in-depth insights into product features and identify potential areas for improvement.
Arkansas Blue Cross Blue Shield
Aug 2022 - Present (3 years 3 months)
Created test plans, scripts, and test cases for in-depth testing, verification, and documentation of system changes and enhancements. Provided detailed documentation of system errors with explanations, expected results, and examples for resolution.
State of Maryland
Nov 2021 - Present (4 years)
Implemented test plans and strategies to manage and maintain a smooth childcare assistance and scholarship program platform. Executed manual test cases and tracked defects using Octane.
Chicago Department of Public Health
Dec 2020 - Present (4 years 11 months)
Conducted case interviews and contact tracing for individuals diagnosed with COVID, gathering disease information and assessing symptomatology. Assisted individuals with needs that might compromise self-isolation and referred them to supportive services.
DuPage County Health Department
Oct 2020 - Present (5 years 1 month)
Conducted case interviews and contact tracing for individuals diagnosed with COVID, gathering disease information and assessing symptomatology. Guided individuals on self-isolation and assessed needs that might compromise successful self-isolation.
DataCubes (Convr)
Oct 2019 - Present (6 years 1 month)
Processed submission of unstructured data using machine-learning models pre-trained on insurance documents. Reviewed product output leveraging analytical and data entry skills to find missing information and resolve quality issues.
Trustmark
Aug 2019 - Present (6 years 3 months)
Analyzed data to improve the organization's supply chain and reported to management. Participated in a full Agile project life cycle, applying best Quality Assurance practices for functional and regression testing of new features.
Degrees, certifications, and relevant coursework
Associates of AI, Artificial Intelligence
Currently pursuing an Associates of AI degree. Expected to complete the program in December 2025.
Bachelor’s Degree in Accounting, Accounting
Completed a Bachelor’s Degree in Accounting in 2003.
Software and tools used professionally
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