Open to opportunities

Ahira Doroshin

@ahiradoroshin

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Experienced QA and operations coordinator focused on process improvement.

United States

Message

What I'm looking for

I seek roles where I can improve QA and operational processes, collaborate cross-functionally, use data to drive decisions, and mentor teams in a customer-centric, growth-oriented environment.

I am a results-driven QA and operations professional with experience building QA dashboards, standardizing bug reporting, and coordinating cross-functional teams to improve product quality and workflow efficiency. I have improved developer turnaround time by 20%, reduced repeat support contacts by 40%, and implemented onboarding and clienteling programs that increased satisfaction and revenue metrics.

My background spans QA, product consulting, customer service, and account management across remote and retail environments, with strengths in data analysis, stakeholder communication, and team training. I bring a customer-centric mindset, familiarity with JIRA and generative AI models, and a track record of using insights to influence product and process decisions.

Experience

Work history, roles, and key accomplishments

Current

QA Project Support Coordinator

Current

Calltastic

Nov 2021 - Present (4 years 4 months)

Developed and maintained a QA dashboard for real-time test execution and defect metrics, authored a standardized bug reporting protocol that improved developer turnaround by 20%, and coordinated QA processes across teams to improve resolution rates.

Jira QA Processes Bug Reporting

Senior Product Consultant

Sephora

Dec 2022 - Sep 2023 (9 months)

Led a clienteling initiative that increased average transaction value by 10%, analyzed sales and customer feedback to influence inventory decisions, and implemented feedback-driven strategies that raised customer satisfaction by 25%.

Clienteling Sales Analysis Customer Feedback Product Training Customer Satisfaction CRM

CS Operations Coordinator

Trazi Ventures

Oct 2019 - Oct 2021 (2 years)

Designed a client onboarding program that improved time-to-value by 30%, led an 8-person support team to reduce client churn by 15%, and analyzed ticket data to cut repeat contacts by 40%.

Client Onboarding Support Operations Team Management Support Ticket Analysis Contract Negotiation Customer Experience

Customer Service Coordinator

Booking.com

Dec 2018 - Oct 2019 (10 months)

Led proactive outreach to at-risk partners to recover key accounts, mentored five new employees to accelerate productivity, and exceeded multichannel support KPIs through data-driven partner recommendations.

Partner Engagement CRM Multichannel Support Mentoring Data Analysis Account Recovery KPIs Partner Relations

Passenger Service Agent

British Airways & Aeromexico

Jan 2018 - Dec 2018 (11 months)

Managed complex passenger reaccommodations during irregular operations, optimized boarding using Sabre/iFly to achieve 98% on-time departures, and provided de-escalation and special-needs support recognized by management.

IROPS Management Sabre IFly Customer Service

Education

Degrees, certifications, and relevant coursework

University of Central Florida

Bachelor of Arts, History

2021 - 2023

Grade: GPA: 3.8

Activities and societies: Concentration in Asia and the Middle East; Dean's List honors.

Completed a Bachelor of Arts in History with a concentration on Asia and the Middle East, focusing on analysis of complex systems, research, and written communication; graduated with Dean's List honors and a 3.8 GPA.

University of Central Florida

Bachelor of Science, Anthropology and Asian Studies

2014 - 2016

Grade: GPA: 3.7

Activities and societies: Focus on cultural anthropology/archaeology and intercultural communication; Dean's List honors.

Completed a Bachelor of Science in Anthropology and Asian Studies with emphasis on cultural anthropology, archaeology, and intercultural communication; graduated with Dean's List honors and a 3.7 GPA.