Leroy Burgess
@leroyburgess
I improve web and mobile release quality through rigorous manual software testing.
United StatesWhat I'm looking for
At Reelly, I translate functional and technical requirements into manual test cases for web and mobile applications, validating user flows and data accuracy across test environments. I conduct exploratory, regression, and smoke testing, document reproducible defects in JIRA, and partner with engineering and product teams through triage, retest, and resolution.
I've reduced regression bugs by 35% through strategic test allocation, executed 500+ test cases monthly at 98% accuracy, and helped cut defect resolution time by 40%. My background in CRM, order-management, and supply-chain quality work strengthens my focus on accurate data, clear documentation, process controls, and reliable releases.
Experience
Work history, roles, and key accomplishments
Software QA Engineer
Reelly
Oct 2025 - Present (10 months)
Translate functional and technical requirements into manual test cases for web and mobile applications, validating user flows and data accuracy. Conduct exploratory, regression, and smoke testing, log defects in JIRA, and collaborate with engineering and product teams to reduce regression risk.
Validated CRM and order management data for accuracy and consistency, preventing defects and operational errors. Identified and documented data issues, inventory variances, and process deviations to support quality improvement.
Customer Service Representative
TDB Communication
Aug 2023 - Dec 2024 (1 year 4 months)
Assisted Veterans with setting up appointments with community care providers, appointment reminders, and post-appointment check-ins. Handled a high volume of inbound and outbound calls with providers and veterans daily.
Supply Specialist II
South Carolina Department of Juvenile Justice
Jan 2015 - Aug 2024 (9 years 7 months)
Followed standardized operating procedures to validate processes, enforce controls, and ensure consistency across supply chain workflows. Collaborated cross-functionally to resolve process failures and identify process gaps and inefficiencies.
Education
Degrees, certifications, and relevant coursework
North Carolina State University
Bachelor of Arts, Sociology
2008 - 2020
Bachelor of Arts in Sociology from North Carolina State University from 2008 to 2020.
Georgia Military College
Associate of Applied Science, Applied Science
2006 - 2008
Associate of Applied Science degree from Georgia Military College from 2006 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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