Open to opportunities

Joe San Nicolas

@joesannicolas

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Quality assurance tester specializing in firmware, game, and data-driven QA processes.

United States

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What I'm looking for

I am seeking QA roles where I can apply firmware and game testing expertise, collaborate with engineers, and grow into technical test or QA leadership.

I am a results-driven quality assurance professional with hands-on experience testing firmware, games, and customer-facing systems. I have performed data collection, executed and maintained test cases, reproduced live-player issues, and managed administrative QA tasks using tools such as Jira, TestRail, and Confluence.

My background includes firmware testing and deployment support, collaborating with engineers to ensure accurate datasets for development, and managing QA workflows and communication across departments. I’ve also supported production quality in manufacturing and resolved technical issues in customer support roles.

I bring technical familiarity with C and C++, comfort with cloud productivity tools, and practical experience operating and troubleshooting production machinery and AV equipment. I am organized, detail-oriented, and focused on delivering clear, actionable bug reports and reliable test results.

Experience

Work history, roles, and key accomplishments

Software Quality Assurance Admin

JCM Global

Mar 2024 - Apr 2025 (1 year 1 month)

Managed QA administrative operations including firmware uploads, data collection coordination, Jira project creation, and inter-office/customer quote preparation to support testing and engineering workflows.

Data Collection Jira TestRail Confluence & QA Documentation

Software Quality Assurance Tester

JCM Global

Nov 2023 - Mar 2024 (4 months)

Performed data collection and firmware testing to verify product functionality and provide engineers with up-to-date test data for development validation.

Firmware Development Data Collection Test Execution Bug Reporting QA Processes

Quality Assurance Tester

Lionbridge Games

Mar 2022 - Jun 2023 (1 year 3 months)

Executed and updated test cases, reproduced live player issues across environments, and created detailed bug reports to inform developers and improve game quality.

Bug Reporting Jira TestRail Player Support Analysis

Data Entry Analyst

Adecco

Mar 2021 - Dec 2021 (9 months)

Prepared customer documents and calculated total and monthly loan payments for mortgage modification cases to support post-forbearance repayment plans.

Data Entry document preparation Payment Calculations Attention To Detail & Compliance

Work From Home Support Advisor

Transcom

Dec 2020 - Mar 2021 (3 months)

Provided remote customer support for device and account troubleshooting and liaised with internal departments to ensure timely resolution of customer issues.

Customer Support Remote Support Account Management Cross Functional Communication Ticketing Systems

Production Associate

Tesla Gigafactory NV

Jun 2018 - Jun 2020 (2 years)

Operated and troubleshot manufacturing machinery for Model 3 battery pack production and maintained product quality through inspection and workspace upkeep.

Troubleshooting Safety Compliance Production Support