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TERRACE GREEN

@terracegreen

Customer support professional at Mastech who resolved computer hardware and software issues through remote troubleshooting.

United States

Message

At Mastech, I supported customers by phone, email, and chat, guiding them through troubleshooting on work and home computer systems. I documented each interaction and resolution in Zendesk.

I also provided remote support for computer hardware issues, Windows 11, and Microsoft Office Suite, keeping records organized for follow-up and analysis.

At ADT, I walked customers through security alarm installation, configuration, and basic troubleshooting. At Teksystems/ Freedom Mortgage, I assisted with mortgage account inquiries and maintenance while recording interactions in Salesforce.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Teksystems / Freedom Mortgage

Apr 2026 - Aug 2026 (4 months)

Conducted high-volume inbound calls to assist customers with mortgage account inquiries and account maintenance tasks while accurately logging all interactions in the Salesforce platform. Proactively contacted newly acquired customers to offer customized promotional packages.

Customer Service Inbound Calls Salesforce Account Maintenance Marketing Packages

Remote Customer Support Representative

ADT

Nov 2024 - Dec 2025 (1 year 1 month)

Handled high-volume inbound customer calls regarding security alarm systems, provided accurate information on products and services, and ensured timely responses to inquiries. Remotely walked customers through installation, configuration, and basic troubleshooting of security alarm systems.

Customer Service Inbound Calls Zendesk Outlook Excel PowerPoint Word Alarm Systems Troubleshooting Remote Support

Remote Customer Support Specialist

Mastech

Feb 2017 - Aug 2024 (7 years 6 months)

Delivered customer support via phone, email, and chat, maintaining a positive and empathetic attitude. Provided remote technical support for computer hardware issues, including Windows 11 and Microsoft Office Suite, and documented all interactions in Zendesk.