OLASUNKANMI ADEJUMO
@olasunkanmiadejumo
Customer-focused technical support specialist delivering fast issue resolution and exceptional customer experiences.
United StatesWhat I'm looking for
I’m a customer-focused technical support professional with over 7 years of experience assisting customers, resolving service issues, and supporting technology platforms in fast-paced environments. I’m known for strong communication skills, efficient problem solving, and delivering excellent customer experiences.
In my roles, I provide support by troubleshooting system and service issues, guiding users through solutions, and responding to customer inquiries and support tickets with timely resolution and clear updates. I collaborate with engineering teams to resolve complex issues, monitor service performance, and help prevent disruptions that impact customers.
I also manage incident reports, coordinate with internal teams to resolve service disruptions, and document troubleshooting steps and solutions to improve future support efficiency. I take pride in helping reduce service downtime by identifying root causes quickly, improving response times, and maintaining service documentation and a knowledge base to support consistent outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
XpertTech
May 2022 - Present (3 years 10 months)
Provided customer support by troubleshooting system and service issues, guiding users through solutions, and responding to support tickets with timely updates. Coordinated with engineering teams on complex issues, monitored service performance, and documented troubleshooting steps to improve future support.
Customer Support Engineer
Robavo X
Nov 2021 - May 2022 (6 months)
Assisted customers with platform issues using step-by-step troubleshooting and managed incident reports to resolve service disruptions. Coordinated with internal teams to identify root causes and delivered clear customer communication throughout issue resolution.
Technical Support Specialist
TekPatners
May 2019 - Sep 2021 (2 years 4 months)
Supported customers with system and service issues through troubleshooting and user guidance, monitoring alerts and responding quickly to incidents. Improved response times and customer satisfaction by documenting solutions and collaborating with technical teams to address recurring service issues.
Systems Support Specialist
Lumena Technologies
May 2016 - Apr 2019 (2 years 11 months)
Provided systems and customer support for access, troubleshooting, and service availability, supporting deployments and customer onboarding. Maintained documentation and worked with internal teams to resolve technical challenges impacting customers.
Education
Degrees, certifications, and relevant coursework
Essex County College
Associate Degree, Computer Science
Earned an Associate Degree in Computer Science from Essex County College in Newark, NJ.
Lead City University
Bachelor of Science, Business Administration
Earned a B.Sc. in Business Administration from Lead City University in Ibadan, Nigeria.
Ogun State University
Diploma, Law
Earned a Diploma in Law from Ogun State University in Ago-Iwoye, Nigeria.
Availability
Location
United StatesAuthorized to work in
Job categories
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