sydney landis-kinser

I am a detail-oriented, tech-savvy professional eager to build a career as a remote technical alarm specialist, combining strong problem-solving and customer communication skills.

At Home Security Solutions I delivered remote troubleshooting for alarm systems and resolved 95% of customer issues on the initial call. I guided customers through installation and configuration, increased customer satisfaction scores by 20%, diagnosed landline, cellular, and Wi‑Fi connectivity issues, and recommended solutions that drove a 15% increase in add-on product sales.

Earlier, as a manager at a high-volume service center, I directed daily operations to increase throughput by 25% while maintaining a 98% customer satisfaction rating. I trained and supervised a team of 12 technicians, reduced employee turnover by 40% through mentorship, and implemented inventory improvements that cut supply costs by 18%.

I completed coursework in Customer Communication at Penn State and bring a commitment to security technology, meticulous documentation and escalation practices, and a focus on first-call resolution and reliable service delivery.