Open to opportunities

Terlyn Lacayo

@terlynlacayo

Message

I drive bilingual B2B health insurance sales and customer retention.

Honduras

Message

What I'm looking for

I'm looking to apply my bilingual sales, client onboarding, CRM, and customer-service experience in a role supporting U.S. customers, building relationships, meeting performance goals, and improving client retention.

I've supported U.S. customers through Avanza, Christian Call Center, and Caribbean Call Center, handling sales, service, enrollment, and retention across inbound and outbound campaigns.

In B2B health insurance sales, I qualified real estate professionals, presented specialized coverage and pricing, managed client onboarding, and maintained accurate CRM records while working toward monthly quotas.

I'm a native Spanish and highly proficient English communicator who brings structured problem-solving, de-escalation, and organized follow-through to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Sales Agent

Current

Avanza

Jan 2016 - Present (10 years 8 months)

Handles high-volume inbound and outbound customer inquiries while meeting quality and performance metrics. Provides clear account and service information, identifies customer needs, and supports client satisfaction and retention.

Inbound Calls Outbound Customer Service Customer Service Problem Solving De escalation