Saul Polo
@saulpolo
Bilingual customer service and hospitality professional improving guest experiences and operations.
What I'm looking for
I’m a results-driven bilingual business and hospitality professional focused on customer experience, event coordination, and smooth daily operations. I deliver high-quality dining and guest service by taking accurate orders, assisting with menu selections, and resolving concerns quickly to ensure satisfaction.
In roles such as Customer Services Representative and Customer Experience Specialist, I managed guest check-in/check-out, handled reservations, coordinated special events, processed payments, and improved service quality by collecting and analyzing customer feedback.
With strong administrative and technological proficiency, I streamline processes, support team collaboration, and maintain clear, professional communication. I thrive in fast-paced environments where conflict resolution, problem-solving, and attention to detail directly enhance guest loyalty and repeat business.
Experience
Work history, roles, and key accomplishments
Server
Fogo De Chão
Sep 2024 - Present (1 year 9 months)
Delivered high-quality dining experiences by taking and serving accurate orders, assisting guests with menu selections, and responding to guest inquiries. Maintained a clean, organized dining area while supporting smooth restaurant operations in line with health and safety standards.
Customer Service
Collins Building Service
Mar 2021 - May 2021 (2 months)
Handled customer inquiries and concerns with professionalism and efficiency, ensuring timely resolution. Maintained clear and professional communication and supported continuous service improvement.
Customer Experience Specialist
Famous Dave's
Aug 2020 - Dec 2020 (4 months)
Managed reservations and coordinated special events to ensure seamless guest experiences. Collected and analyzed customer feedback to improve service quality and maintained a welcoming atmosphere through teamwork.
Customer Services Representative
Courtyard By Marriott
Supported smooth front-desk operations by handling guest check-in and check-out processes. Addressed guest requests and resolved concerns while providing information on hotel amenities and local attractions.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de Santiago (UTESA)
Bachelor of Business Administration, Business Administration
2018 - 2023
Earned a Bachelor’s degree in Business Administration at UTESA from 2018 to 2023.
Zapata English School
Advanced English Program, English
2016 - 2020
Completed an Advanced English Program from 2016 to 2020.
Colegio Nuevo Renacer
High School, Secondary Education
2001 - 2018
Attended Colegio Nuevo Renacer from 2001 to 2018.
Availability
Location
Authorized to work in
Job categories
Skills
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