Open to opportunities

Saul Polo

@saulpolo

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Bilingual customer service and hospitality professional improving guest experiences and operations.

Dominican Republic

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What I'm looking for

I’m looking for a hospitality or customer service role where I can deliver exceptional guest experiences, manage reservations and special events, and use my bilingual communication and problem-solving to improve service quality.

I’m a results-driven bilingual business and hospitality professional focused on customer experience, event coordination, and smooth daily operations. I deliver high-quality dining and guest service by taking accurate orders, assisting with menu selections, and resolving concerns quickly to ensure satisfaction.

In roles such as Customer Services Representative and Customer Experience Specialist, I managed guest check-in/check-out, handled reservations, coordinated special events, processed payments, and improved service quality by collecting and analyzing customer feedback.

With strong administrative and technological proficiency, I streamline processes, support team collaboration, and maintain clear, professional communication. I thrive in fast-paced environments where conflict resolution, problem-solving, and attention to detail directly enhance guest loyalty and repeat business.

Experience

Work history, roles, and key accomplishments

Current

Server

Current

Fogo De Chão

Sep 2024 - Present (1 year 9 months)

Delivered high-quality dining experiences by taking and serving accurate orders, assisting guests with menu selections, and responding to guest inquiries. Maintained a clean, organized dining area while supporting smooth restaurant operations in line with health and safety standards.

Customer Service Order Taking Menu Assistance Hospitality Operations Health and Safety Compliance Team Collaboration

Customer Service

Collins Building Service

Mar 2021 - May 2021 (2 months)

Handled customer inquiries and concerns with professionalism and efficiency, ensuring timely resolution. Maintained clear and professional communication and supported continuous service improvement.

Customer Service Professional communication Service Improvement client support

Customer Experience Specialist

Famous Dave's

Aug 2020 - Dec 2020 (4 months)

Managed reservations and coordinated special events to ensure seamless guest experiences. Collected and analyzed customer feedback to improve service quality and maintained a welcoming atmosphere through teamwork.

Reservation Management Event Coordination Customer Feedback Analysis Customer Experience Conflict Resolution Hospitality Management Team Collaboration

Customer Services Representative

Courtyard By Marriott

Supported smooth front-desk operations by handling guest check-in and check-out processes. Addressed guest requests and resolved concerns while providing information on hotel amenities and local attractions.

Guest Check In Out Customer Service Hospitality Support Customer Satisfaction Guest check in out