Victor Medrano De La Rosa
@victormedranodelaros
Operations Associate with over 10 years in hospitality excellence.
What I'm looking for
With over a decade of hands-on experience in the hospitality industry, I am an Operations Associate dedicated to enhancing guest experiences and driving organizational growth. My results-driven approach has consistently led to exceeding performance goals, fostering long-term relationships with guests and colleagues alike. I excel in aligning guest expectations with business objectives, ensuring that every interaction is a step towards elevating customer satisfaction.
Throughout my career, I have successfully implemented process improvements and training initiatives that have streamlined operations and enhanced team performance. My commitment to operational efficiency is matched only by my passion for providing exceptional service in dynamic environments. I thrive on challenges and am always eager to contribute to the success of the business through clear communication, strategic planning, and effective leadership.
Experience
Work history, roles, and key accomplishments
Sales and Guest Relations Associate
Ocean El Faro
Aug 2023 - Present (1 year 10 months)
Drive sales and revenue growth by exceeding monthly sales targets and collaborating across departments to enhance guest experiences. Provide customer-centric service and contribute to marketing strategies while leveraging technology for efficiency.
In-Room Dining and Guest Experience Specialist
Hard Rock Hotels and Casino
Dec 2021 - Feb 2022 (2 months)
Provided exceptional in-room dining experiences by ensuring timely and accurate order delivery. Collaborated with kitchen and management teams to maintain high service standards and foster strong guest relationships.
Guest Experience and In-Room Service Coordinator
Dreams Royal Beach
Dec 2020 - Jul 2021 (7 months)
Managed guest orders and ensured timely delivery while coordinating with various teams to enhance guest satisfaction. Provided personalized service and upsold additional services to contribute to sales growth.
Education
Degrees, certifications, and relevant coursework
San Gabriel Institute
English Fluency Certificate, Languages
Obtained an English Fluency certificate, enhancing communication skills in both spoken and written English, which is essential for effective interaction in the hospitality industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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