Open to opportunities

Merilon Muniz

@merilonmuniz

I resolve complex customer issues and build lasting client relationships across hospitality, e-commerce, and enterprise services.

Dominican Republic

Message

What I'm looking for

I'm looking for a remote Customer Experience, Customer Success, or Client Services role with an international company where I can apply bilingual communication, client relationship management, and calm problem-solving.

I've supported VIP guests at Bellagio and Wynn Las Vegas, managed enterprise client relationships at FlashParking, and resolved high-volume e-commerce issues for JEG & Sons across Amazon, Walmart, and BackMarket.

At FlashParking, I managed sales, onboarding, and implementation across a multi-state territory, closing enterprise agreements including a $680K contract. I bring bilingual English and Spanish communication, calm escalation handling, and dependable coordination across clients, vendors, logistics, and technical teams.

Experience

Work history, roles, and key accomplishments

Business Development & Projects Coordinator

PINDY S.A.

Jan 2023 - Jan 2026 (3 years)

Served as primary point of contact for executives, clients, consultants, vendors, and government agencies during a multi-year luxury hospitality redevelopment project. Coordinated budgets, contracts, vendor relationships, and project documentation across concurrent workstreams.

Project Coordination Budget Management Contract Management Vendor Management Stakeholder Management Cross functional Coordination

Customer Support & E-Commerce Operations

JEG & Sons

Jan 2020 - Jan 2023 (3 years)

Resolved customer inquiries involving orders, shipments, returns, and product issues across Amazon, Walmart, and BackMarket. Partnered with logistics and warehouse teams to track down shipment issues and deliver accurate updates to customers.

Customer Support Order Management Problem Solving Logistics Coordination Escalation Handling

Regional Sales & Client Success

FlashParking

Jan 2016 - Jan 2020 (4 years)

Managed client relationships across a multi-state territory through the full sales, onboarding, and implementation lifecycle. Closed enterprise agreements, including a $680K contract, by aligning client needs with the company's technical capabilities.

Sales Client Success Onboarding Implementation Enterprise Sales Relationship Management

Founder & Events Operations Lead

Merilon Muniz Events

Jan 2008 - Jan 2018 (10 years)

Built and ran an independent events business handling trade show and private event logistics, from client acquisition through on-site execution. Managed budgets, vendor contracts, and timelines across multiple concurrent projects.

Event Planning Operations Management Budget Management Vendor Management Client Acquisition Problem Solving

Front Office Operations, Opening Team

Wynn Las Vegas

Jan 2005 - Jan 2008 (3 years)

Joined the opening team for the $2.7 billion, 2,700-room Wynn Las Vegas, helping stand up front office operations. Delivered guest services using Opera PMS in a five-star environment built around anticipating guest needs.

Front Office Guest Service Opera PMS Luxury Hospitality

Front Desk Manager, VIP Guest Services

Bellagio Las Vegas

Jan 2000 - Jan 2005 (5 years)

Managed VIP guest relations and front desk operations, with financial authority over guest recovery and account adjustments. Recognized as a top commission-producing Front Desk Manager for consistent upselling and guest satisfaction performance.

Guest Relations Front Desk Operations Upselling Guest Recovery Account Adjustments Opera PMS