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Teris Dangol

@terisdangol

Technical support specialist at Syncsite, Inc. who troubleshot enterprise software and documented bugs for development teams.

Nepal

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What I'm looking for

I'm seeking a role in Technical Support, SaaS Support, Product Support, Customer Support Engineering, or QA-oriented work.

At Syncsite, Inc., I provided daily technical troubleshooting and software customer support for enterprise application users. I translated technical updates and system architecture into clear documentation for clients.

I also escalated software bugs and system issues to development teams with reproduction steps. At Northwestern Oklahoma State University, I troubleshot live audio/video feeds, media hardware, and streaming systems, and helped professors and students use digital-learning platforms.

My experience also includes auditing confidential examination data, maintaining student records, and supporting adult learners with GED-level mathematics and science. I earned a B.S. in Computer Science, graduating Summa Cum Laude.

Experience

Work history, roles, and key accomplishments

Adult Education & Program Data Support

Educational Program

Jan 2023 - Dec 2024 (1 year 11 months)

Assisted adult learners with GED-level mathematics and science instruction, explaining concepts clearly and adapting explanations to learner needs. Entered and maintained class, assignment, and participant data in Microsoft Excel for a faith- and character-based educational program.

Teaching Mathematics Science Excel Data Entry

Hospitality & Customer Operations Associate

Private Hospitality Group

Jan 2017 - Dec 2019 (2 years 11 months)

Handled high-volume cash transactions and POS operations while maintaining accurate transaction processing. Managed guest interactions and resolved customer issues in fast-paced operational environments.

Cash Handling POS Operation Customer Service Conflict Resolution

CRM Software Developer, Technical Consultant & Support Specialist

Syncsite, Inc.

Jan 2016 - Dec 2017 (1 year 11 months)

Provided daily technical troubleshooting and software customer support for enterprise application users. Translated technical updates and system architecture into clear, non-technical documentation for clients.

Software Troubleshooting Customer Support Technical Writer Bug Escalation Documentation

Front Office & Student Services

Northwestern Oklahoma State University

Jan 2014 - Dec 2015 (1 year 11 months)

Managed front-office inquiries, routed issues, processed student credentials, and maintained administrative records. Updated student database information and handled routine documentation with attention to accuracy.

Customer Service Data Entry Record keeping Administrative Support

Confidential Testing & Data Integrity Specialist

Northwestern Oklahoma State University

Jan 2012 - Dec 2013 (1 year 11 months)

Secured, organized, and audited confidential examination data and departmental files. Managed structured digital archives to maintain data integrity and support rapid information retrieval.

Data Auditing Data Integrity Digital Archives Confidentiality

Distance Learning Technical Support

Northwestern Oklahoma State University

Jan 2011 - Dec 2012 (1 year 11 months)

Troubleshot live audio/video feeds, media hardware, and streaming systems across multi-campus branches. Supported professors and students in adopting and navigating institutional digital-learning platforms.

Technical Troubleshooting AV Systems Streaming User Support