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Teresa Castilla Badillo

@teresacastillabadillo

B2C Sales professional with HealthTech startup experience, optimizing inbound leads, CRM workflows, and digital conversions.

France

Message

What I'm looking for

I seek a customer-focused sales role where I can apply consultative selling, CRM expertise, and UX-informed feedback to improve conversions and customer journeys while growing into leadership responsibilities.

I am a remote B2C Sales professional with experience in a HealthTech startup environment, managing high-intent inbound leads and guiding prospects through structured digital funnels. I work with consultative methodologies such as SPIN selling and use CRM systems like HubSpot to prioritize, segment, and nurture leads effectively.

Through daily conversations with clients, I developed a strong understanding of user psychology, objections, and decision-making patterns. This experience sparked my interest in digital growth, user experience, and product optimization.

I am currently expanding my skills in UX/UI and digital strategy, with a strong interest in customer-centric product teams and remote-first companies. I thrive in multicultural environments, communicate fluently in Spanish and English, and enjoy working cross-functionally to improve processes, conversion, and overall user experience.

Experience

Work history, roles, and key accomplishments

Remote Sales Consultant

Clivi

Jan 2026 - Feb 2026 (1 month)

Managed high-intent inbound B2C leads using HubSpot, conducting consultative SPIN-based sales conversations and improving follow-up consistency across calls, WhatsApp and email to increase conversion opportunities.

Consultative Selling HubSpot SPIN Selling Lead Qualification Lead Follow Up Objection Handling

Sales & Customer Service Associate

E.Leclerc

Dec 2021 - Nov 2024 (2 years 11 months)

Assisted customers in-store, guided purchase decisions, managed stock and product presentation, and resolved inquiries to support positive purchase outcomes and maintain service quality.

Customer Service Stock Management Product Merchandising Cashiering CRM Adaptability Objection Handling

Seasonal Sales Assistant

Boulangerie Coat Dero

Mar 2021 - Sep 2021 (6 months)

Delivered fast, friendly service during peak hours, handled cashier operations and personalized product recommendations to maintain customer satisfaction.

Point of Sale Cashiering Customer Service Order Management Product Recommendations Complaint Handling

Team Leader & Customer Service

Brick Ally Coffee Shop

Dec 2017 - Nov 2019 (1 year 11 months)

Managed daily customer service operations, trained and coordinated staff, handled payments and complaints, and maintained a welcoming front-of-house environment.

Team Leadership Customer Service Staff Training Payments Processing Complaint Resolution POS