TERESA ADEGBE

I am a customer service specialist with over three years of hands-on experience delivering high-quality support and building strong client relationships. I consistently leverage CRM platforms like Salesforce, HubSpot, and Zoho to manage customer data, track interactions, and streamline support workflows.

In my current role as Customer Experience Associate and Team Lead at TuneHit Records Ltd, I maintained CRM records, resolved escalations, and coached new team members to improve team performance and customer outcomes. Previously, I grew a customer base and increased social engagement by 10% through targeted promotions at Echelemayon Ent.

My strengths include clear communication, empathy, attention to detail, and problem-solving under pressure, which help me provide timely resolutions and foster customer loyalty. I am proficient with Microsoft Office/Google Workspace, data entry, and record keeping, and I continuously build my skills through CRM and data analytics certifications.

I bring a motivated, adaptable approach to fast-paced environments and collaborate well across functions to resolve complex issues and improve the customer experience.