Open to opportunities

OMOYENI DANIEL

@omoyenidaniel

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Customer Experience and CRM specialist driving satisfaction through empathy and CRM expertise.

Nigeria

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What I'm looking for

I’m seeking a role leading a dynamic support team where I can apply CRM expertise, improve customer journeys, coach agents, and drive high satisfaction and retention.

I am a Customer Experience and CRM specialist with 4+ years delivering multichannel support and consistently maintaining customer satisfaction above 95% through empathy-driven service and efficient issue resolution.

I have hands-on expertise with Salesforce, Zendesk, HubSpot, Five9, Microsoft Dynamics 365 and analytics tools, and I’ve supported high-volume operations across phone, email and live chat while ensuring HIPAA and data-compliance standards.

I’m passionate about leading and coaching high-performing support teams, improving customer journeys, and using CRM-driven insights to reduce complaints and drive retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Teladoc Health

Feb 2025 - Present (8 months)

Delivered multichannel healthcare customer support for CDPAP and telehealth services, assisting 50+ clients daily across U.S. time zones and maintaining HIPAA-compliant case documentation. Utilized Salesforce, Five9, and Sprinklr to resolve issues and consistently exceeded KPIs for handling time and customer satisfaction.

Salesforce Five9 Sprinklr Telehealth HIPAA Case Management

Customer Care Representative

Jumia

May 2022 - Feb 2025 (2 years 9 months)

Resolved 60+ daily customer inquiries via chat, email, and phone achieving a 95% satisfaction score and led training that improved escalation handling and ticket management efficiency. Collaborated with logistics and vendor teams to reduce delivery-related complaints by 15%.

Zendesk HubSpot Order Management Multichannel Support Training Escalation Management Customer Satisfaction

Business Studies Teacher

NYSC

Jan 2021 - Jan 2022 (1 year)

Delivered business and economics lessons to senior secondary students and served as CDS Leader, demonstrating leadership and community engagement during national service. Improved student engagement and exam preparedness through structured lessons.

Lesson planning Classroom Management Leadership Tutoring Community Development Communication

Academic Tutor

Tutotar 2 Tutorial Center

Jan 2020 - Jan 2021 (1 year)

Provided personalized academic support in business studies and exam preparation, improving students' critical thinking and problem-solving skills. Delivered targeted interventions to raise exam performance.

Tutoring Exam Preparation Curriculum Design Communication

Industrial Training Supervisor

Delog Nig. Ltd

Jan 2019 - Dec 2019 (11 months)

Monitored industrial workflows and ensured compliance and operational efficiency during industrial training placement with exposure to logistics and supervision. Supported process adherence and workplace safety.

Monitoring & Compliance Logistics Supervision Process Improvement Reporting