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IBISO BRIGGS

@ibisobriggs

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Customer Support Specialist skilled in CRM, onboarding, and issue resolution, helping customers succeed and retain.

Nigeria

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What I'm looking for

I’m seeking a Customer Support Specialist role where I can drive retention, resolve issues quickly, and deliver exceptional user experiences. I want to use CRM insights to improve onboarding, satisfaction, and long-term customer relationships.

I’m a customer-focused, results-driven Customer Support Specialist with experience managing client interactions through phone, email, and chat. I resolve complaints efficiently, improve customer satisfaction, and support customers with onboarding and product usage.

I’ve worked to maintain accurate records using CRM tools, identify recurring issues, and suggest process improvements. I also provide after-sales support, track customer feedback for management insights, and support upselling initiatives to increase revenue.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

PE Energy

Jan 2023 - Present (3 years 5 months)

Managed daily customer inquiries via phone, email, and chat, resolving complaints to improve customer satisfaction. Onboarded new customers, maintained accurate CRM records, and identified recurring issues to drive process improvements.

Customer Relationship Management (CRM)Customer Onboarding Conflict Resolution Active Listening Problem Solving Communication Team Collaboration

Sales/Client Support Assistant

Danahriq Group Limited

Feb 2021 - Jul 2022 (1 year 5 months)

Built and maintained client relationships by providing product information and after-sales support. Tracked customer feedback, reported insights to management, and supported upselling initiatives to increase revenue.

Client Relationship Management Product Support Customer Feedback Analysis Upselling Support Communication Client Management Time Management