Open to opportunities

Terence Mutseriwa

@terencemutseriwa

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Seasoned customer support consultant with 10+ years of experience.

South Africa

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What I'm looking for

I am looking for a dynamic team where I can leverage my expertise in customer support and business development to drive success and growth.

I am a seasoned customer support consultant with over 10 years of experience in customer service, business banking, sales, and hospitality. My career has been marked by a commitment to providing exceptional client management and support, ensuring high levels of customer satisfaction. Currently, I work remotely for Tyme Global, where I provide real-time customer support through multiple channels, efficiently resolving queries and collaborating with internal departments to enhance service delivery.

Previously, I held roles in business development and sales at Naga, where I successfully identified new business opportunities and maintained relationships with key clients. My ability to negotiate and close deals has contributed significantly to the organizations I've worked with. I also have experience as a Reservations Manager at Zimtrail Adventures, where I managed customer bookings and delivered superior guest service, further honing my skills in conflict resolution and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Consultant

Current

Tyme Global

Mar 2025 - Present (4 months)

Provided real-time customer support through multiple channels, including chat, email, and phone. Resolved queries efficiently while maintaining high customer satisfaction and service level standards.

Customer Support CRM Platforms Technical Troubleshooting Customer Satisfaction

Business Development & Sales

NAGA

Jan 2025 - Present (6 months)

Identified and pursued new business opportunities in targeted markets. Developed and maintained relationships with key clients and stakeholders.

Business Development Sales Client Relationship Management Market Research Negotiation Sales Pipeline Management

Reservations Manager

Zimtrail Adventures

Sep 2022 - Present (2 years 10 months)

Managed customer bookings, payments, and confirmations with precision and efficiency. Delivered superior guest service by resolving booking issues and providing timely information.

Guest Service CRM Record keeping

Business Banker

First National Bank (FNB)

Mar 2014 - Present (11 years 4 months)

Managed a portfolio of business clients, offering tailored financial solutions. Promoted loans, deposits, and non-credit products, consistently exceeding targets.

Business Banking Financial Solutions Regulatory Compliance Relationship Development

Education

Degrees, certifications, and relevant coursework

Elise Gledhill High School

Matric Certificate, General Studies

Completed secondary education, earning a Matric Certificate. This foundational qualification prepared me for further studies and professional development.

Financial Planning Institute (FPI)

Certificate in Banking - NQF Level, Banking

Obtained a Certificate in Banking, focusing on core banking principles and practices. This qualification enhanced my understanding of financial products and client management.