Open to opportunities

Sanel Seruteng

@sanelseruteng

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Dedicated Customer Support Consultant committed to exceptional service delivery.

Zimbabwe

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

With a strong background in client assistance, I pride myself on being a dedicated Customer Support Consultant who is committed to delivering exceptional service. My expertise lies in resolving client inquiries and ensuring customer satisfaction, which I achieve through a proactive approach and a healthy sense of urgency. I have built and maintained strong client relationships, always aiming to enhance the customer experience and uphold a high standard of service excellence.

In my current role as the Lead Customer Support Consultant at Quanta5, I manage multi-regional support desk operations, providing comprehensive customer assistance across various communication channels. I coordinate the onboarding process for new clients, ensuring all documentation is accurate and complete. My responsibilities also include training sessions for clients to enhance their understanding of our systems, collaborating closely with various departments, and logging IT-related issues to ensure efficient resolution of inquiries.

Throughout my career, I have demonstrated a commitment to delivering a positive customer experience, utilizing my skills in clear communication, active listening, and problem-solving. I take pride in my ability to de-escalate tense situations and maintain professionalism, ensuring that every client interaction is handled with care and respect.

Experience

Work history, roles, and key accomplishments

Current

Lead Customer Support Consultant

Current

Quanta5 (Pty) Ltd

Jul 2021 - Present (4 years)

Managed multi-regional support desk operations providing comprehensive customer assistance across Johannesburg, Cape Town and Durban. Handled client inquiries through various communication channels including telephone, email and WhatsApp to accommodate remote clients such as sales representatives.

Customer Support Client Relationship Management Debtors Management Systems IT Support Communication Skills Problem Solving Team Collaboration MS Office Suite

Credit Assessment

Cinque (Pty) Ltd

Nov 2015 - Jun 2021 (5 years 7 months)

Initiated and managed the credit vetting process ensuring a thorough evaluation of client applications. Maintained comprehensive records of client interactions and assessments on the company's online system.

Data Integrity Product Knowledge Transunion Credit Information

Accounts Receivables

Aberdare Cables (Pty) Ltd

Jul 2012 - Nov 2015 (3 years 4 months)

Trained in SAP system operations related to customer account management. Opened new customer accounts and reactivated inactive ones based on business requirements.

SAP Account Management Debtors Master Maintenance Credit Insurance Experian Cinque

Passenger Sales and Service Agent

Emirates Airlines

Jul 2008 - Nov 2010 (2 years 4 months)

Managed customer inquiries and provided assistance for flight-related inquiries in a call centre environment. Coordinated flight ticket bookings and assisted travellers with accommodation arrangements.

Customer Service Problem Solving Communication Skills Team Collaboration Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Hoërskool Florida

National Senior Certificate, General Studies

Completed secondary education, earning the National Senior Certificate in 2005. This foundational education provided a strong base for further academic and professional pursuits.

University of Johannesburg

National Diploma, Travel & Tourism Management

Obtained a National Diploma in Travel & Tourism Management in 2009. The curriculum focused on developing skills essential for the travel and tourism industry, including customer service and operational management.

CSM Debt Services (Pty) Ltd

Credit Management Level 1, Credit Management

Completed Credit Management Level 1 in 2015. This certification enhanced understanding of credit principles and practices, crucial for roles involving financial assessments and client management.